blocked permanent license numbers

Forum|Forum|10 months ago
May 6, 2025
2 replies
318 views

My desktop PC with Acrobat Pro 17 and Photoshop Elements 15 installed, crashed completely last week. I had an IT-technician fixing it, but there was absolutely no possibility to deinstall any software from the crashed PC. We had to set it up completely new. This is why my license numbers are now blocked! How can I activate my license numbers again??
I do not like the idea to throw away working (lifetime!) software, I paid for some years ago.

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andreas_4478Author

Participant

Hello Anand Sri
I am using Windows 11 and I get the notice that I had to deactivate Acrobat 17 on another PC within 25 days to get my perpetual licence of Acrobat 17 activated again. As I mentioned I am unable to execute this deactivation because I have no other active version of Acrobat 17 running because of a PC crash.
regards
Andy Alther

AnandSri

Community Manager

Hello Andrea!

Thank you for sharing the additional information. Have you tried the steps from the article: https://adobe.ly/3GWQRGu

If you receive the same error message, you may need to contact the support team through chat. Alternatively, you can send your details, such as your callback number, the best time for a callback, and your timezone, via direct message only. To send a direct message, click on my profile name and select "Message."

I will wait for your response.

Thanks,

Anand Sri.

AnandSri

Community Manager

Hello Andrea!

I hope you are doing well, and thanks for reaching out.

Could you please share more details of the issue? Are you getting any error messages while activating Acrobat? We verified your Adobe ID and see that you have an Acrobat 2017 perpetual license. Are you on a Windows or Mac machine? And what is the version?

Try the suggestions from this article and let us know if that works for you: https://adobe.ly/44xNekp

Note: Adobe provides five years of product support, starting from the general availability date of Adobe Acrobat and Acrobat Reader. In line with this policy, support for Adobe Acrobat 2017 Classic and Acrobat Reader 2017 Classic ends on June 06, 2022. For more information, see this article: https://adobe.ly/4mjQc2m

You can also try suggestions from this article: https://adobe.ly/3GL5TPS.

I hope this helps.

Thanks,

Anand Sri.

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