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Participant
September 27, 2019
Answered

Blurry text after scanning document with color

  • September 27, 2019
  • 2 replies
  • 10003 views

I'll do my best to descibe the issue and we can go from there. 

TLDR: I scanned a bunch of documents and the ones that have color on the pages are now blurry. Grayscale is fine- sharp text, no issues. Any page with color on it, text is blurry and looks like someone shook the scanner during the process. 

 

Whole story:

I scan documents for work regularly and have noticed that anytime I scan a document with color (anything other than black and white) the text on that page shows up incredibly blurry; not really unreadable, but unacceptable in my opinion for what it should be. I am attaching two pages for comaprison purposes. The document will print the same way it looks. In otherwords when I print it, the page doesn't suddenly clear-up; it prints with the blurry text. 

Any help would go a long ways, as this is something that is affecting many end-users. Let me know what other information I can provide. 

This topic has been closed for replies.
Correct answer maxwithdax

This has to do with your scanner settings. Black and white text on scanners typically scans automatically at 1200dpi. Since it is just black and white. When you scan color, typically the document is 300dpi but I would check to see if you have some "reduce file size for email" setting or something like that going on. This is about your scanner more than Acrobat. 

 

-Dax

 

2 replies

ls_rbls
Community Expert
Community Expert
September 28, 2019

Hi,

Have you tried downloading and installing the latest printer device drivers from the device manufacturers website.

 

You may want to recheck if you need to uninstall and reinstall the current driver together with the scanning image capture (ICA) driver.

 

You may also see if by exporting the document to MS Word, then back to PDF and print again solves the issue

maxwithdax
Community Expert
maxwithdaxCommunity ExpertCorrect answer
Community Expert
September 28, 2019

This has to do with your scanner settings. Black and white text on scanners typically scans automatically at 1200dpi. Since it is just black and white. When you scan color, typically the document is 300dpi but I would check to see if you have some "reduce file size for email" setting or something like that going on. This is about your scanner more than Acrobat. 

 

-Dax

 

Participant
September 30, 2019
Thanks Dax- I'll give this a shot and see what happens. My customer is on vacation, so I'll report back once I get an update.