Blurry text after scanning document with color

[Help_Desk_Guy_Oregon]

I'll do my best to descibe the issue and we can go from there. 

TLDR: I scanned a bunch of documents and the ones that have color on the pages are now blurry. Grayscale is fine- sharp text, no issues. Any page with color on it, text is blurry and looks like someone shook the scanner during the process. 

Whole story:

I scan documents for work regularly and have noticed that anytime I scan a document with color (anything other than black and white) the text on that page shows up incredibly blurry; not really unreadable, but unacceptable in my opinion for what it should be. I am attaching two pages for comaprison purposes. The document will print the same way it looks. In otherwords when I print it, the page doesn't suddenly clear-up; it prints with the blurry text. 

Any help would go a long ways, as this is something that is affecting many end-users. Let me know what other information I can provide. 

[maxwithdax · Accepted solution]

This has to do with your scanner settings. Black and white text on scanners typically scans automatically at 1200dpi. Since it is just black and white. When you scan color, typically the document is 300dpi but I would check to see if you have some "reduce file size for email" setting or something like that going on. This is about your scanner more than Acrobat. 

-Dax

[Help_Desk_Guy_Oregon]

Thanks Dax- I'll give this a shot and see what happens. My customer is on vacation, so I'll report back once I get an update.

[Help_Desk_Guy_Oregon]

This was the fix. Apparently I didn't post it correctly, and so I am unable to "mark your answer as correct", however you provided the answer that fixed the issue.

Thanks a ton! Happy customers = marginally happy IT Service Desk Analyst

[ls_rbls]

Yes Sir, you're welcome.. happy to know you got your issue resolved

[ls_rbls]

Hi,

Have you tried downloading and installing the latest printer device drivers from the device manufacturers website.

You may want to recheck if you need to uninstall and reinstall the current driver together with the scanning image capture (ICA) driver.

You may also see if by exporting the document to MS Word, then back to PDF and print again solves the issue