Bookmarks Scrolling Not Working

[Gothsin666]

As of a few hours ago, my mouse wheel scrolling is no longer working in the Bookmarks side panel. It works everywhere else but not in Bookmarks. Started today. Guessing an Update fart. Is there a fix for this?

[Tim32628831o6xn · Accepted solution]

I called Adobe and they remote accessed by pc and reverted to the previous update and the bookmark scroll works again.

I was told you either need to do that (it took 15 mins) or wait for the next update when it will be fixed (the guy told me they have 1 update a month)

[Veronica373885375dw8]

I'm experiencing the same issue.

[Steven38074168410h]

I'm having the same issue, thumbnails scroll but bookmarks don't. I'm using Acrobat Pro version 2024.002.20857 | 64-bit

[Nikolas219117307n9b]

Same issue has started for me. can still zoom in/out on the bookmarks with ctrl+mousewheel, but it won't scroll.

[N5FC5]

Same problem, not able to scroll with scrollwheel in bookmarks pane.

[PDF-UA29341766t4aw]

Same issue.. I hope it's resolved soon!

[Frytor]

Experiencing same....

[Pravin380856879cp9]

I am also experiencing this issue, Adobe please look in to this ASAP!!!

[Bruno37353134sn65]

same issue here 2 days later!

[James38088075gqdq]

Was there a fix for this does anyone know? As of today I am also unable to scroll bookmarks. I have checked "enable scrolling" is on, have restarted Adobe Acrobat, checked for updates (there aren't any, am on the latest) and tried different PDF files to no avail. Thanks

[Doreen3809129819e3]

Same issue here at work.  Can't scroll through Bookmarks, but can scroll the documents.

[Stuart30955488xckl]

Same here, very frustrating - following for any updates/fixes

[Mark353060688du2]

I've got the same issue.  I tried to chat with Adobe and they suggested I fully delete the app and start over, but that would also delete all my settings.  

[Frytor]

It seems that whoever was chatting with you has the same idea as me on how to solve the problem...none at all

[Giovanni22846570mald]

Really a strange advice!!

[Giovanni22846570mald]

Thanks I'm not alone...same for me...just happened today 17 June around 3pm

[Ruth38094362ptxb]

Same; June 17, 2024.

[Chad5C75]

Same here, company wide, seems to be related to the latest update 24.002.20857 | 64-bit

[Mark Malak]

@Adobe can you confirm this issue

[David38098251ey42]

I have the same issues, scroll wheel not working in the bookmark section.

[Ayoletsdonerdy333]

5:21 PM EST: Still having this issue. 

[mnblockhead]

Glad to know its not just me. Issue exists in both Acrobat and Acrobat Reader. I checked for updates and it updated to version 24.002.20857, but that didn't fix it. 

[Bala 9948]

Still having issue 

[Shridhar37554474ruad]

We are also facing same issue

Is there any settings to be changed for it

[Saurav_Bhatia]

Thank you for bringing this to our attention. Regret any inconvenience this may have caused. Rest assured, we are looking into the issue and will do our best to resolve it as quickly as possible. Appreciate your patience and understanding!

[Saurav_Bhatia]

Thank you for bringing this to our attention. Regret any inconvenience this may have caused. Rest assured, we are looking into the issue and will do our best to resolve it as quickly as possible. Appreciate your patience and understanding!