Bookmarks Scrolling Not Working

[Gothsin666]

As of a few hours ago, my mouse wheel scrolling is no longer working in the Bookmarks side panel. It works everywhere else but not in Bookmarks. Started today. Guessing an Update fart. Is there a fix for this?

[Tim32628831o6xn · Accepted solution]

I called Adobe and they remote accessed by pc and reverted to the previous update and the bookmark scroll works again.

I was told you either need to do that (it took 15 mins) or wait for the next update when it will be fixed (the guy told me they have 1 update a month)

[Nostalgia05]

I tried to downgrade for workaround but the online installer is always triggering the latest problematic version to download as a default, which wasn't easy. I'm totally upset that there isn't any feedback since the developer said they was aware about the issue and was doing their best.

[Carissa26605830etw6]

I'm having the same issue.

[Bryson1420]

This has been affecting our entire org for a week. It's causing massive disruption in our efficience as we use pdfs all day every day!!!!!!

[kevin213]

It could be a simple bug fix. Adobe, are you listening? 

[Jeff261187093gnc]

Happening for me too. 

[Analu38169724waem]

The issue still persists for more than a week now and, apparently, there is no work around it, nor any news from Adobe team. Please, fix it or let us downgrade to the previous version without having a headache!

[Akshay38239345irj9]

Same issue happening for me too. Please fix ASAP. Really frustrating to use bookmarks

[Nilay382436073ybv]

Can anyone tell when to expect the new update for resolving this issue?

[Giovanni22846570mald]

Still not working, and moreover no indication from Adobe if they are trying to solve the issue

[Eric Dumas]

Please log this issue at https://acrobat.uservoice.com

[JR Boulay]

Try to revert to the Classic UI: https://community.adobe.com/t5/acrobat-discussions/acrobat-2023-how-to-revert-to-classic-gui-user-in...
Consider the "new Acrobat" as a beta version, many features are still missing or half-implemented.

[Maria3112666226d5]

I have this issue in the classic UI as well.
(As a side note: not being able to look at my bookmarks and comments at the same time made me switch to the classic UI very quickly.)

[Gothsin666]

Already using the "Classic". It's happening on the "Classic". You people said you can reproduce this and will fix it in the next update. When is that coming? Can you fix it sooner? It's been a week now.

[Jesse38247207b355]

I've had the same issue for close to 10 days.  Is there a timetable as to when this is going to get corrected?  It has caused frustration and a signifcant amount of inefficiencies across our teams. 

[JR Boulay]

Cross your fingers and pray to your God.

[Gothsin666]

WTF is that supposed to mean? Nothing like a helpful response from a Community Expert.

[MorningKY]

These "Community Expert" guys are not employees, but only volunteers in this community. I think we should adress this issue to adobe employees more, and log this issue on "https://acrobat.uservoice.com"

[Bryson1420]

I posted this issue on the UserVoice: Bookmarks Don't Scroll with Mouse Wheel – Share your feedback on Acrobat DC (uservoice.com). Upvote if you wish.

[Convidado]

I am also having this issue. Have gone online and spent too much time trying to figure out why Google/Adobe suggestions are not even accurate, and found this post. Thank you, for letting me know I'm not alone, and that Adobe needs to work on this!

[MarkBOSS]

Same issue.  Thought something got switched in the preferences but do not see a listing for it.

[markf94751892]

Our firm is experiencing as well. Please fix this. For the amount your charge us for a subscription each month, it should work.

[Benjamin32746990dzc6]

PLEASE EVERYONE - GO TO https://acrobat.uservoice.com/

AND LOG YOUR PROBLEM HERE. I NOTE THAT THIS PROBLEM IS GIVING ME THE %^&*S BUT THAT THERE ARE ONLY ABOUT 7 Votes on one issue and 8 Votes on the other YET THERE ARE 98 REPLIES TO THIS THREAD. OTHERS HAVE TRIED TO TELL US ALL BUT WHY AREN'T PEEPS DOING IT? GET TO IT TEAM AND GO HAVE YOUR VOICE WHERE IT MATTERS. THANKS IN ADVANCE.

[Veeramony382623613z2v]

Me to facing the same issue

[A_Ran]

This is a major nuisance. I have switched to another reader, I hope temporarily until the bookmark scrolling is restored.

[Tim32628831o6xn]

I called Adobe and they remote accessed by pc and reverted to the previous update and the bookmark scroll works again