Bookmarks Scrolling Not Working

[Gothsin666]

As of a few hours ago, my mouse wheel scrolling is no longer working in the Bookmarks side panel. It works everywhere else but not in Bookmarks. Started today. Guessing an Update fart. Is there a fix for this?

[Tim32628831o6xn · Accepted solution]

I called Adobe and they remote accessed by pc and reverted to the previous update and the bookmark scroll works again.

I was told you either need to do that (it took 15 mins) or wait for the next update when it will be fixed (the guy told me they have 1 update a month)

[Jeff261187093gnc]

Hmm...I followed Adobe's instructions on how to do this in the Creative Cloud app, however the other versions do not appear. I can only install thet latest. 

[Tim32628831o6xn · Accepted solution]

I called Adobe and they remote accessed by pc and reverted to the previous update and the bookmark scroll works again.

I was told you either need to do that (it took 15 mins) or wait for the next update when it will be fixed (the guy told me they have 1 update a month)

[FredGreco]

Is there a way to revert to the previous update without Adobe doing a remote session?

[Michael38272615ryjo]

Same thing happened to me. Sometime during the last 2 weeks. Any updates?

[FredGreco]

So I contacted Adobe and they helped me revert to an April release. It was pretty easy and did not take much time. Now the scrolling works fine.

[Nostalgia05]

hey guys, I had retrieved new updates few minutes ago, 24.002.20895 and this works for me.

[Jeff261187093gnc]

I don't see any updates, unfortunately (macOS). I also tried having customer support downgrade the app, but it's a work computer and I don't have admin access, so they can't do it taht way. 

[Stacy24283870uao9]

Just ran the update and I can scroll again!! Thanks for letting us know.

[Jeff261187093gnc]

Mac or PC?

[Stacy24283870uao9]

PC

[Saurav Bhatia · Accepted solution]

We are delighted to share that the issue has been resolved in our latest update. You can check for updates under the Help menu or wait for it to be automatically applied. The updated versions carrying the fix are:

Win: 24.002.20895

Mac: 24.002.20893

Thank you for your patience. We are always here to ensure you have the best experience possible.

[Jeff261187093gnc]

When I check for updates, my Mac says Acrobat is up to date, and it is this version: 2024.002.20857

[Veronica373885375dw8]

Same. Most recent update showing for Win is 24.002.20857 

[FredGreco]

I can verify that the latest update (24.002.20895) fixes the bookmark scrolling problem.

[Bala 9948]

now its working

[Jeff261187093gnc]

Yep. Works for me now. 

[Carrie34225282he7l]

same for me (6/29)

[Giovanni22846570mald]

Still not working for me. Should I ask our local IT to do something? All apps/software are managed by IT administrator.

Thanks,

[Meenakshi Negi]

Hi Giovanni22846570mald,

Thank you for reaching out.

Please let us know if the application is updated to the latest version. You may check the application version using the steps suggested here: Go to Menu > Help > About Adobe Acrobat Pro. 

Refer to the following page to check the latest updated version and to install it: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html. 

If you cannot update, then please reach out to your IT team in the organization. 

Let us know how it goes. 

Thanks,

Meenakshi

[Giovanni22846570mald]

Hi Meenakshi,

Yes, It's working now. I can read the release xxxx.xxx.20895. I'm back with a smile on my face. 

Small function but so essential! 

Regards,

Giovanni

[mnblockhead]

When I check for updates I get a message that "Updater is already running".  I'm on version 2024.002.20857 but it doesn't seem that the updater is seeing the update. Is there a way to force an update?

[boi383774477vy6]

Hi @Saurav Bhatia , We installed patched update for adobe and resolved the problem with scroll side bar, now scrool side bar working normally like before but problems is the function comment in sticky note. The details is when we change Author: to specific name ( also check Make Properties Default) but when we go to comment the name autotmatic change back to name+PCname ( format) or something else. What's wrong bro? Please help to contact adobe and solve this issue please, we need it. Thanks you in advance!

[intuitive_child5FA1]

real legend