ALERT TO BOOKMARK USERS!***
Latest updated versions of Adobe Acrobat corrupted hundreds of hours of bookmark work in lengthy documents. AI like features have generated a massive number of unsolicited, unapproved, bookmarks titled from page headings, page content, and duplicative titles of existing bookmarks. The bookmarks are no longer organized or preserved as made & clicking on them does not link to display correct pages. There was no warning to paying Adobe users, nor is there (so far), any way to preserve documents against such corruption. Trying to manually correct flawed and unwanted, system entered bookmards is time intensive & time prohibitive, requiring manually going line by line to fix or delete each -- so slow a process that in 2 hours, only managed to fix 6 pages of previously completed work! Unlike Microsoft products such as WORD & Excel, there is no option to save documents as compatible with a certain software version or extension (i.e. Word 6.0. or as a .rtf doc). Consequently, even once fixed, there is no guarantee that after sending a doc, the recipient of a bookmarked doc won't receive the same corruption & functional loss result that defeats the purpose of placing those bookmarks! As for customer assistance, my saga began with an online chat help, escalated 4x over, with appointments that failed to be, or were irregularly kept, by Adobe. Moreover, Adobe poorly communicates, failing to perform research/investigation BEFORE appointment times, so with each new representative, the customer must begin explaining & recounting the entire problem history all over again. The most alarming aspect of this experience has been 1) discovering documents cannot seemingly BE preserved as authored, 2) that corruption can happen at any juncture and destroy irreplaceable amounts of effort & labor, and, 3) that bottom-line, after more than a decade of being a paying customer, Adobe exhibits a meager sense of obligation to resolve the problem, and, minimal appreciation that such a core software feature failure has huge impact to its customers. Finally, if an Adobe case call comes & for whatever reason the customer cannot answer at that moment (particularly applicable when calls come hours after scheduled appointment times!), there is no direct way to reach the Adobe caller back & it's send an email, wait for a response, to set up another appointment . . . I'm not certain where this leaves customers, but, be very leery of investing into a document using bookmarks & indexing -- they are not permanent and Adobe support will not be reliable if, and when, they fail.
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