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Bookmarks Scrolling Not Working

Explorer ,
Jun 15, 2024 Jun 15, 2024

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As of a few hours ago, my mouse wheel scrolling is no longer working in the Bookmarks side panel. It works everywhere else but not in Bookmarks. Started today. Guessing an Update fart. Is there a fix for this?

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General troubleshooting , PDF

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correct answers 2 Correct answers

Community Beginner , Jun 26, 2024 Jun 26, 2024

I called Adobe and they remote accessed by pc and reverted to the previous update and the bookmark scroll works again.

I was told you either need to do that (it took 15 mins) or wait for the next update when it will be fixed (the guy told me they have 1 update a month)

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Adobe Employee , Jun 28, 2024 Jun 28, 2024

We are delighted to share that the issue has been resolved in our latest update. You can check for updates under the Help menu or wait for it to be automatically applied. The updated versions carrying the fix are:

Win: 24.002.20895

Mac: 24.002.20893

Thank you for your patience. We are always here to ensure you have the best experience possible.

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replies 120 Replies 120
Community Beginner ,
Jun 19, 2024 Jun 19, 2024

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Today I am unable to open any pdfs with Adobe. Not sure if this is an Adobe problem or an internal office problem. Anybody else?

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Community Beginner ,
Jun 19, 2024 Jun 19, 2024

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Never mind; resolved with Task Manager

 

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Explorer ,
Jun 19, 2024 Jun 19, 2024

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Wrong thread.

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New Here ,
Jun 19, 2024 Jun 19, 2024

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Hope it gets resolved soon

 

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New Here ,
Jun 19, 2024 Jun 19, 2024

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Strange it works fine on my mac, but not on my PC...

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New Here ,
Jun 19, 2024 Jun 19, 2024

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Also having the issues with scoll lock on bookmarks.  Can scroll fine on pages, this is for Adobe DC Pro version 2024.002.20857 new version and old versions.  I also can't split top level bookmarks on the new version of Adobe DC Pro without reverting to the old version so I toggle bacl and forth.  

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New Here ,
Jun 20, 2024 Jun 20, 2024

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Yep, same for me.  Started about 2 days ago!

 

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Community Beginner ,
Jun 20, 2024 Jun 20, 2024

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In addition to the Bookmarks, I can't scroll through Content, Order or Tags when doing accessability checks. Really frustrating becsaue that is a huge job and now it will take even longer having to use the scroll bar to be able to fix reading order and adjust tags.

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New Here ,
Jun 20, 2024 Jun 20, 2024

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I'm having the same issue :~

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Community Beginner ,
Jun 20, 2024 Jun 20, 2024

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same issue for around 1wk. Does Adobe find the root cause for this? It's really annoying that makes my tasks to be ruined

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New Here ,
Jun 20, 2024 Jun 20, 2024

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Same here 21/6/2024 still not working... please fix it!!!

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New Here ,
Jun 21, 2024 Jun 21, 2024

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issue occuring for me as well, first noticed the issue yesterday

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Community Beginner ,
Jun 21, 2024 Jun 21, 2024

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It's been almost a week and no word on when the fix will be released.

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Community Beginner ,
Jun 21, 2024 Jun 21, 2024

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How is this still an issue... 

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New Here ,
Jun 21, 2024 Jun 21, 2024

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Been dealing with this for a week. Seriously needs to get fixed. Ugh

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New Here ,
Jun 21, 2024 Jun 21, 2024

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I'm having the same issue. I also can't scroll through the advanced search results window. 

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Community Beginner ,
Jun 21, 2024 Jun 21, 2024

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Same for me, too. Advanced search Scrolling also doesn't work. It seems they messed up quite a lot of scrolling in the last release.

Very annoying, considering I pay  nearly 20$ a month.

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New Here ,
Jun 21, 2024 Jun 21, 2024

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Same issue!  Good grief, this is a basic.

 

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Community Beginner ,
Jun 22, 2024 Jun 22, 2024

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Still not working (cant scroll in bookmark side panel) - Very annoying and cant work effectively!

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New Here ,
Jun 22, 2024 Jun 22, 2024

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Still broken. When will this be fixed? 

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New Here ,
Jun 23, 2024 Jun 23, 2024

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Same problem here.

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New Here ,
Jun 23, 2024 Jun 23, 2024

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@Adobe this is indeed annoying, using 2024.002.20857

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Community Beginner ,
Jun 23, 2024 Jun 23, 2024

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yes i am using

 

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New Here ,
Jun 24, 2024 Jun 24, 2024

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Same issue. Honestly I'm becoming extremely annoyed with Adobe - all of the arbitrary "fixing" of things that are not broken is leading to the software actually not working as intended. We log in and randomly have to figure out how to undo whatever Adobe has most recently done to their software. If this keeps up people will be happy to pay less money to Nitro, PDF24, or Foxit, for software that they can actually use.

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Community Beginner ,
Jun 24, 2024 Jun 24, 2024

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I tried to downgrade for workaround but the online installer is always triggering the latest problematic version to download as a default, which wasn't easy. I'm totally upset that there isn't any feedback since the developer said they was aware about the issue and was doing their best.

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