broken links in emailed pdf

[Autumn_Pies]

My company has created a PDF with links in Acrobat Pro. 

These links work perfectly until the document is emailed to another employee.

If the employee opens the PDF document from their email, all links are broken.

How can we fix this?

additional note: all employees have access to linked files on the network

Thanks

[Bernd Alheit]

What kind of links?

[Autumn_Pies]

Embeded links to multiple styles of documents, pdf, excel, and PDF's.

preferences are set to allow opening of multiple file types.

[Autumn_Pies]

incase i didnt explain well, in acrobat, highlight text right click and create link, chose Open a file, then chose the specific file to be opened.

[Bernd Alheit]

What can you see at the properties of the link?

[Autumn_Pies]

hopefully you can see the properties

[Autumn_Pies]

This image is from the PDF file that works.

[Bernd Alheit]

I mean the properties of the link, not the documents.

[Autumn_Pies]

that is what i did a screen shot of. i right clicked on the link and went to properties.

not sure what else you are asking for.

[Bernd Alheit]

At Tools > Edit PDF activate the link tool and look at the properties of the link.

[Autumn_Pies]

ok this is what i get...im assuming you want to see the actions tab.

This is for the broken pdf.  If you need to see the working pdf please let me know.

[Autumn_Pies]

by the way, I cant say thank you enough for looking at this for me!

[Bernd Alheit]

As you can see the link is incorrect. 

[Autumn_Pies]

Correct.  This ONLY happens when we email the document to our employees. When we open the document from its folder on the network, all of the links work perfectly.

How do we fix this? 

We should have the ability to share our document with employees. When a change is made we would like to email it out.  

[Bernd Alheit]

Use a link of the document in the emails.

[Autumn_Pies]

Are you telling me that emailing an existing PDF document with links, breaks the links within it?

There is no way around this?

[Bernd Alheit]

Where is the document stored when you create the links?

[Autumn_Pies]

It is stored in a folder on our marketing drive. (within our network)

All of the linked documents are together in a folder on our network as well.

I just dont understand why all links break as soon as the document is emailed. 

[Bernd Alheit]

You have created relative links. When someone opens the file in the email the program can't find the linked files.

You can create absolute links when you put the document on a other drive before you create the links.

[Autumn_Pies]

can you please verify the process for creating absolute links?

[Bernd Alheit]

Put the document on drive C: and create/modify the links.

https://helpx.adobe.com/acrobat/using/links-attachments-pdfs.html#edit_a_link 

[Yanni _Passalis]

i have created teh link how adobe discibes them to but after email is sent links to documents do not work but links to web pages do work.