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R
Roee254864779xw4
Participating Frequently
August 2, 2022
Answered

Browser keeps opening

  • August 2, 2022
  • 3 replies
  • 10981 views

Hi,

Everytime i'm opening a new odf file in my computer, my web browser keeps opening, leading me to the Organize Pages tool on Adobe Acrobat website. What should I do to stop this from happening?

 

Thanks

    Correct answer AkanchhaS8194121

    Can you help me please?


    Hi Roee,

     

    We have suggestions from the Engineering team on this.

    Please try creating the following registry:

    Path: HKCU\Software\Adobe\Adobe Acrobat\DC\Workflows\cServices

    Key: bPagesAppRhpExpanded

    Type: REG_DWORD

    Value: 0

    How to navigate the registry setting, here's a help article with detailed steps:  https://support.microsoft.com/en-us/windows/how-to-open-registry-editor-in-windows-10-deab38e6-91d6-e0aa-4b7c-8878d9e07b11  

     

    Thanks,

    Akanchha

    3 replies

    S
    Smruti154A
    Participant
    January 23, 2025

    The reason this is happening is because you do not have the premium tools installed, even though your account may allow you to access Acrobat Pro (the paid version). Just install all the premium tools. Job done. If you see a little blue pro icon to the right of Combile Files, it means that the "Combile Files" tool is not installed. Just install it. The blue icon should go away. You are all set.

    R
    Roee254864779xw4Author
    Participating Frequently
    August 19, 2022

    Retyping because of the typo for future search:

    Hi,

    Everytime i'm opening a new pdf file in my computer, my web browser keeps opening, leading me to the Organize Pages tool on Adobe Acrobat website. What should I do to stop this from happening?

    I
    Irina25344064owk4
    Participant
    August 31, 2022

    Hello, same problem here. I am running Windows 11 and am opening .pdf files with Adobe Acrobat Reader DC Version 2022.002.20191 64-bit. Every time the Reader opens a pdf file, it simultaneously opens the Organize Pages tool on Adobe Acrobat website in the web-browser. The registry trick described above did not help or make any difference, at least in the form that I was able to implement it (see the attached screenshot). What am I doing wrong? Are there any other recommendations on how to deal with this annoying behavior? In my case, it was introduced when I upgraded the OS from Windows 10 to Windows 11.  

      J
      Jonas25913091pd1h
      Participant
      September 1, 2022

      Aften adding the reg key and then restarting the PC.

      Try logging off and on adobe applikation.

      AkanchhaS8194121
      AkanchhaS8194121
      Legend
      August 2, 2022

      Hi Roee,

       

      Thanks for reaching out.

       

      Everytime i'm opening a new odf file in my computer, my web browser keeps opening, leading me to the Organize Pages tool on Adobe Acrobat website. What should I do to stop this from happening?

       

      As mentioned above, every time you open a PDF file on your computer, it keeps opening in web browsers. 

      Would you mind confirming what is the default PDF viewer set to open the .pdf file on your computer?

       

      Please share the screenshot of the PDF file list saved in your Windows File explorer if possible. This would help us to identify how your .pdf files are set to open. 

      For example: If files are showing Chrome/Edge/Explorer (web browser) icon, the file is set to open online. 

       

      Thanks,

      Akanchha

      R
      Roee254864779xw4Author
      Participating Frequently
      August 3, 2022

      Hi, 

      Thanks for the answer - but you got me wrong. The file opens on the Adobe reader, as needed. Parallel to that, google chrome opens with this page:

      https://acrobat.adobe.com/link/acrobat/organize-pdf/?x_api_client_id=api_reader_desktop_win_22.1.20169&mv2=reader&mv=in-product&trackingid=P3KMQW22

       

      All I want is that the pdf file keeps opening on Adobe Reader, like now, but without the broweser opening simultaneously with the target link mentioned above.

       

      Thanks.

      AkanchhaS8194121
      AkanchhaS8194121
      Legend
      August 3, 2022

      Thanks for confirming that.

      Is it possible for you to share the screen recording of your entire workflow? Like when you open a file saved on a desktop, it takes you to the DC web.

      What we understand now that along with the desktop application Acrobat Reader DC, it also opens the Document Cloud website that's landing on the Organize pages tool.

      It shouldn't happen unless there's an inbuilt hyperlink within the PDF file.

       

      ~Akanchha

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