bug avec pdf depuis plusieurs jours

Question

bonjour à tous,

depuis plusieurs jours, acrobat plante ou se bloque lorsque j'ouvre un document, que ce soit avec un fichier lourd ou leger, j'arrive à faire circuler les pages mais ça bug en marche arriere, ca plante ou se bloque souvent. j'ai pourtant la derniere version.. étrange ..

aussi, il arrive que lorsque ça bug la fenetre windows prenne l'apparence de l'ancienne version de Windows vista ! ..

Meenakshi Negi · Answer

Hi julien.cdf and Marc31445597j3dq,

Thank you for reaching out.

As the application crashes or freezes, try the troubleshooting steps suggested in the following help document for a crash: https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-windows-os.html.

If the above suggestion does not work, try reinstalling the application using the following steps:
-Remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).
-Reboot the machine
-Install Adobe Acrobat from the following page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html.

We may require the logs for further investigation if the issue still occurs.

Share the Acrobat and OS version details as well.

Thanks,

Meenakshi

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