Bug Report Template for Adobe (Acrobat Pro) Subject: PostScript PDF Conversion Fails for Outlook Ema

Bug Report Template for Adobe (Acrobat Pro)

Subject: PostScript PDF Conversion Fails for Outlook Emails Using Aptos Font in Office 365

Description:
When printing an Outlook email (Office 365) using the “Adobe PDF” printer, the process fails with the following error:

vbnet

CopyEdit

%%[ ProductName: Distiller ]%% Aptos not found, using Courier. %%[ Error: invalidfont; OffendingCommand: xshow ]%% %%[ Flushing: rest of job (to end-of-file) will be ignored ]%%

This results in:

• No PDF being produced.

• Distiller or the output file staying open or looping.

• Users having to manually terminate the Adobe process.

Steps to reproduce:

1. Open Outlook (Office 365, default font is Aptos).

2. Print email using “Adobe PDF” printer.

3. Observe the error in the generated .log file or stuck Distiller window.

Expected result: PDF should be created successfully.

Actual result: PDF fails due to missing Aptos font (not recognized by Distiller/PostScript).

Environment:

• Outlook Version: Microsoft 365 / Office 365 (2024–2025)

• Adobe Acrobat Pro Version: [Insert version here]

• Windows 10/11

Request:
Please update Adobe PDF PostScript printer or Distiller to support Microsoft’s new default Aptos font or provide a recommended workaround (other than Save As PDF).

Reference: This issue appears across multiple users and versions. Save As PDF works fine, indicating the PostScript engine is the root cause.