BUG: User Interface Changes to Windows Vista Style in Adobe Acrobat

[Matteo3516199055n9]

While using Adobe Acrobat, the user interface unexpectedly changes, adopting the appearance of Windows Vista's style. This issue persists even after uninstalling and reinstalling the application.

Steps to Reproduce:

1. Open Adobe Acrobat.
2. Navigate through various app functions (e.g., opening a PDF, using editing tools, etc.).
3. After a period of use, the user interface unexpectedly changes.

[Amal.]

Hi @Matteo3516199055n9 

Hope you are doing well and thanks for reaching out.

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.08.20470 installed. Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only) and see if that works.

Let us know how it goes.

~Amal

[Matteo3516199055n9]

Hello,

The problem persists even after reinstalling Adobe and performing a clean Windows installation. I managed to isolate the problem (at least partially), and I noticed that it occurs when any app tries to access data on my WSL partition (i.e., VScode, File Explorer, or Terminal). The UI issue also occurs when I right-click on the properties of the Adobe Acrobat app and modify its compatibility settings, such as enabling compatibility with previous Windows versions. I haven't quite figured out how these two things are connected, but I believe that when an app reads data from WSL while Adobe is open, it triggers some sort of conflict that affects. compatibility.

[JR Boulay]

You should try to revert to the Classic UI: https://community.adobe.com/t5/acrobat-discussions/acrobat-2023-how-to-revert-to-classic-gui-user-in...
Consider the "new Acrobat" as a beta version, many features are still missing or half-implemented.

[Amal.]

Hi @Matteo3516199055n9 

++ Adding to JR Boulay

Is this issue occuring with the New Acrobat interface or with the classic interface?

Also we need more information for further investigation:

1. What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat.

2. What is the version of the Windows OS

3. Please collect the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html  and Procmon logs (Win Only) https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and share them via any cloud storage of your choice.

Regards

Amal

[Matteo3516199055n9]

hi, I collected the sys info, you can find them in this repo: https://github.com/m4ttes4/Adobe_info

ADOBE VERSION: 2023 008.20470
WINDOWS VERSION: WINDOWS 11 PRO, version 23H2, build 22631.3085

hope it's all

[Matteo3516199055n9]

The log are collected while using Adobe Acrobat and reproducing the issue 

[Amal.]

Hi there

We have shared the logs with the engineering for review.

We will share the update as soon as we get any information.

~Amal

[Amal.]

Hi @Matteo3516199055n9 

Please confirm if the issue also occurs on the latest version 23.08.20533 of Acrobat.  Go to Help > Check for updates and reboot the computer once.

~Amal

[Matteo3516199055n9]

Hi Amal

I can confirm that I'm already using Adobe Acrobat reader version 23.08.20533 and the bug is still present

[Amal.]

Hi there

Thanks for sharing the info. i have shared it with the engineering team, we will keep you updated as soon as we get any information.

~Amal

[Matteo3516199055n9]

Hi Amal

Any news about my problem?

[Amal.]

Hi there

Hope you are doing well and thanks for reaching out.

Our engineering team is actively working on it. At this time, we don't have a specific timeframe for resolution, but I'll ensure to keep you informed of any progress or updates we receive from the team.

Thank you for your understanding and patience throughout this process.

~Amal

[S. S · Accepted solution]

Hello @Matteo3516199055n9,

We are live with the next release(2024.003.20112).

Please update the app to the latest version and let us know if the issue is fixed.

Thanks,

Souvik

[Matteo3516199055n9]

Hi.

I have updated to the latest version.

I was unable to reproduce the bug, I consider it fixed!

I thank the team for their commitment.

[S. S]

@Matteo3516199055n9 Thanks for letting us know.

-Souvik