Skip to main content
M
Matteo3516199055n9
Participating Frequently
January 31, 2024
Answered

BUG: User Interface Changes to Windows Vista Style in Adobe Acrobat

  • January 31, 2024
  • 3 replies
  • 1490 views

While using Adobe Acrobat, the user interface unexpectedly changes, adopting the appearance of Windows Vista's style. This issue persists even after uninstalling and reinstalling the application.

Steps to Reproduce:

  1. Open Adobe Acrobat.
  2. Navigate through various app functions (e.g., opening a PDF, using editing tools, etc.).
  3. After a period of use, the user interface unexpectedly changes.

    This topic has been closed for replies.
    Correct answer S_S

    Hi there

     

    Hope you are doing well and thanks for reaching out.

     

    Our engineering team is actively working on it. At this time, we don't have a specific timeframe for resolution, but I'll ensure to keep you informed of any progress or updates we receive from the team.

     

    Thank you for your understanding and patience throughout this process.

     

    ~Amal


    Hello @Matteo3516199055n9,

     

    We are live with the next release(2024.003.20112).

     

    Please update the app to the latest version and let us know if the issue is fixed.

     

    Thanks,

    Souvik

    3 replies

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    February 6, 2024

    Hi @Matteo3516199055n9 

     

    ++ Adding to JR Boulay

     

    Is this issue occuring with the New Acrobat interface or with the classic interface?

     

    Also we need more information for further investigation:

     

    1. What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat.

    2. What is the version of the Windows OS

    3. Please collect the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html  and Procmon logs (Win Only) https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and share them via any cloud storage of your choice.

     

    Regards

    Amal

     

    M
    Matteo3516199055n9Author
    Participating Frequently
    February 7, 2024

    hi, I collected the sys info, you can find them in this repo: https://github.com/m4ttes4/Adobe_info

    ADOBE VERSION: 2023 008.20470
    WINDOWS VERSION: WINDOWS 11 PRO, version 23H2, build 22631.3085

    hope it's all

     

    S_S
    Community Manager
    S_SCommunity ManagerCorrect answer
    Community Manager
    September 12, 2024

    Hi there

     

    Hope you are doing well and thanks for reaching out.

     

    Our engineering team is actively working on it. At this time, we don't have a specific timeframe for resolution, but I'll ensure to keep you informed of any progress or updates we receive from the team.

     

    Thank you for your understanding and patience throughout this process.

     

    ~Amal


    Hello @Matteo3516199055n9,

     

    We are live with the next release(2024.003.20112).

     

    Please update the app to the latest version and let us know if the issue is fixed.

     

    Thanks,

    Souvik

    JR Boulay
    Community Expert
    JR BoulayCommunity Expert
    Community Expert
    February 5, 2024

    You should try to revert to the Classic UI: https://community.adobe.com/t5/acrobat-discussions/acrobat-2023-how-to-revert-to-classic-gui-user-interface/td-p/14052807
    Consider the "new Acrobat" as a beta version, many features are still missing or half-implemented.

    Acrobate du PDF, InDesigner et Photoshopographe
    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    February 5, 2024

    Hi @Matteo3516199055n9 

     

    Hope you are doing well and thanks for reaching out.

     

    What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.08.20470 installed. Go to Help > Check for updates and reboot the computer once.

    Also try to repair the installation from the help menu (Win Only) and see if that works.

     

    Let us know how it goes.

     

    ~Amal

    M
    Matteo3516199055n9Author
    Participating Frequently
    February 6, 2024

    Hello,

    The problem persists even after reinstalling Adobe and performing a clean Windows installation. I managed to isolate the problem (at least partially), and I noticed that it occurs when any app tries to access data on my WSL partition (i.e., VScode, File Explorer, or Terminal). The UI issue also occurs when I right-click on the properties of the Adobe Acrobat app and modify its compatibility settings, such as enabling compatibility with previous Windows versions. I haven't quite figured out how these two things are connected, but I believe that when an app reads data from WSL while Adobe is open, it triggers some sort of conflict that affects. compatibility.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices