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Dane31129661zt5b
Participant
July 18, 2023
Answered

Can my account request e-signatures or not?

  • July 18, 2023
  • 2 replies
  • 1915 views

I work for a college, and my work account seems to have all the typical Adobe Pro tools except "request signatures". Meanwhile, my personal account that also uses Pro has the request signature tool. I'll attach some screenshots for proof. What is going on, and how can I request signatures through my work account?

    This topic has been closed for replies.
    Correct answer Meenakshi Negi

    Hi Dane31129661zt5b,

     

    Thank you for reaching out.

     

    We have checked your account and see that you have Acrobat Pro as part of your organization's End term license agreement. Adobe Sign individual has been removed from the Acrobat Pro in ETLA offers.

     In this case, we suggest you contact your organization's IT administrator to check if they can provide you access to Adobe Sign Enterprise. For more information on this, you may visit here.

     

    Let us know if you have any questions.

     

    Thanks,

    Meenakshi

     

     

    Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

    2 replies

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity ManagerCorrect answer
    Community Manager
    July 20, 2023

    Hi Dane31129661zt5b,

     

    Thank you for reaching out.

     

    We have checked your account and see that you have Acrobat Pro as part of your organization's End term license agreement. Adobe Sign individual has been removed from the Acrobat Pro in ETLA offers.

     In this case, we suggest you contact your organization's IT administrator to check if they can provide you access to Adobe Sign Enterprise. For more information on this, you may visit here.

     

    Let us know if you have any questions.

     

    Thanks,

    Meenakshi

     

     

    Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

    mariahweyne
    mariahweyne
    Inspiring
    July 18, 2023

    Go to tools, search for Request Signatures and add the short cut

      D
      Dane31129661zt5bAuthor
      Participant
      July 18, 2023

      I've tried that, but it doesn't show up in the main tools menu. See attachment. It does show up in my personal account though.

      mariahweyne
      mariahweyne
      Inspiring
      July 18, 2023

      Reach out to your administrator.  Sign services can be turned off when creating product profiles.

       

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