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Can no longer extract pages by drag and drop

Explorer ,
May 18, 2020 May 18, 2020

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I can no longer drag pages from the Pages Thumbnail sidebar onto my desktop to make a new PDF of those pages. I haven't tried to do this since the last update came through... Is anybody else experiencing this?

 

It's extremely slow and frustrating having to manually right click extract, select the pages, open it in a new adobe window, then have to save the file through the menu.

 

Posted bug report here: https://acrobat.uservoice.com/forums/590923-acrobat-for-windows-and-mac/suggestions/40454974-drag-an...

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Create PDFs , Edit and convert PDFs , General troubleshooting

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Community Expert ,
Oct 27, 2020 Oct 27, 2020

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Yes, this does also work.

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Community Beginner ,
Oct 27, 2020 Oct 27, 2020

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No, no it doesn't.

If working for you, great. Please refrain unless you're directly addressing
the solution that MANY people are seeing.

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Community Expert ,
Oct 27, 2020 Oct 27, 2020

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Have you disabled the protection mode? What zoom settings does you use for the document?

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Community Beginner ,
Oct 27, 2020 Oct 27, 2020

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No document protection. Not sure what you mean by Zoom settings. This is
something that worked 9 days ago and stopped suddenly after working
flawlessly for at least 10+ years in all other program revisions.

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Community Expert ,
Oct 27, 2020 Oct 27, 2020

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I mean the protection mode of Adobe Acrobat.

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Community Beginner ,
Oct 27, 2020 Oct 27, 2020

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I am having this same exact issue. I can not drag (extract) from Adobe to my desktop or anywhere else. I have been using that feature forever

 

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New Here ,
Jan 20, 2021 Jan 20, 2021

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Oh my gosh, soumds like we all are having the same issue.  Copy and Paste worked great for me through the trial period.  As soon as I purchased the program I can not get it to copy and paste.  I spent my entire 9 hr work day yesterday trying to figure out what the problem is.  I'm very frustrated.    

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Community Expert ,
Oct 27, 2020 Oct 27, 2020

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Actually, knowing it works on another system is very important and helpful. Knowing it works elsewhere eliminates certain issues.

That means it could be one of the following:

  • An install issue with Acrobat on your computer
  • An Acrobat preference setting
  • A Windows privileges setting
  • A difference in the document version, creating, type, etc.
  • A document corruption, possibly by a bad hard drive

If the problem was global to all users, it points to a Adobe or Microsoft problem.

David Creamer: Community Expert, Adobe Certified Instructor, and Adobe Certified Expert (since 1995)

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Community Beginner ,
Oct 27, 2020 Oct 27, 2020

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I forwarded two files to my IT Helpdesk support.  He experienced the same problem.  He mentioned it may require license on the Adobe.  I disagreed.  it worked a few weeks ago with the same setting.

 

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Community Expert ,
Oct 27, 2020 Oct 27, 2020

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What view/zoom settings does you use?

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Community Beginner ,
Nov 03, 2020 Nov 03, 2020

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It works fine in Windows 7.

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Community Beginner ,
Oct 27, 2020 Oct 27, 2020

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I was able to find a fix for it.

 

Select Edit

-Preferences 

-Security (Enhanced)

Then Deselect - Enable Protected Mode at startup

Also make sure Protected View is set to Off

 

This worked for me hopefully it works for you too.

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Community Beginner ,
Oct 27, 2020 Oct 27, 2020

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Hakeem5EB4_0-1603814172088.png

 

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Community Expert ,
Oct 27, 2020 Oct 27, 2020

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Another option is to read this message thread. That same solution was discussed 9 days ago.

David Creamer: Community Expert, Adobe Certified Instructor, and Adobe Certified Expert (since 1995)

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Community Beginner ,
Oct 28, 2020 Oct 28, 2020

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Your solution differs from mines so its not the same. Look at both screenshots. There is a difference. Which is why your solution did not work for me.

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Community Beginner ,
Dec 09, 2021 Dec 09, 2021

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Thank You Again. YOUR solution worked for me! I appreciate your efforts and post. 

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New Here ,
Mar 26, 2021 Mar 26, 2021

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Hakeem,

 

Thank you so much. I was loosing my mind not being able to drag and drop those pages.

 

Now I feel like dancing!!

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New Here ,
May 18, 2021 May 18, 2021

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Hakeem5EB4, Thank you so much. I had this same problem for the last two months and have had to extract my documents because the drag and drop stopped working.

Thank you. Thank you. Thank you.

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New Here ,
Sep 09, 2021 Sep 09, 2021

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Thank you for this! This worked for me. I use the drag and drop feature all day in my line of work.

This feature out of nowhere stopped working, but this fixed it.

Woop!!!!!!!

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New Here ,
Nov 19, 2021 Nov 19, 2021

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A little over a year later and this fix worked again.  Thanks so much.

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New Here ,
Nov 18, 2022 Nov 18, 2022

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LATEST

You literally saved our office a huge headache - Some people had to rename the extrracted file each time and some could not extract at all. Fixed all the issues thank you ! 

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New Here ,
Nov 24, 2020 Nov 24, 2020

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Thank you thank you THANK YOU!!  This fixed it.  So happy you posted an ACTUAL solution instead of just asking over and over again if the document is protected or what view/zoom settings you have.  

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New Here ,
Dec 23, 2020 Dec 23, 2020

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what is the fix?  this is very frustrating...

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New Here ,
Nov 28, 2020 Nov 28, 2020

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Thank you! This procedure also resolve an issue with drag and drop Fill&Sign and Digitally sign features!
I was not able to successfully edit and sign pdf documents anymore for weeks. After this fix, it works again!

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New Here ,
Jan 20, 2021 Jan 20, 2021

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Thanks mate, you made my day!

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