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Participant
March 12, 2015
Answered

Can no longer "Save as Adobe PDF" from Word

  • March 12, 2015
  • 2 replies
  • 119544 views

Just this week, the "Save as Adobe PDF" option has disappeared from my Word 2013 file menu. When I check the add-ins, it shows that "Acrobat PDFMaker Office COM Addin" is inactive. I am able to re-activate it, but as soon as I close and re-open Word, it has deactivated again. Any suggestions on how to get this option back? I'm using Adobe Creative Cloud and Word 2013 on a PC, if that matters. Thanks!

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Correct answer Anubha Goel

Hey JennieKeen,

Could you please let me know how have tried deactivating Acrobat PDFMaker Addin.

You might need to open Word and go to File> Options> Add-Ins and choose COM Add-ins under Manage label.

Then, choose Acrobat PDFMaker Office COM Add-in from the new dialog box that appears and click OK.

Did you do the same thing?

Let me know please.

Regards,

Anubha

2 replies

KevinUHS
Participant
December 8, 2016

Found the solution!

The issue was my computer crashed when i was in Word, next time Word started it disabled the PDF add-in as a precaution (i clicked Yes to the warning too quickly when it tells you it will do this).

Only an Windows 10 ADMINISTRATOR account can re-enable it permanently. Following other posts and steps only temporarily re-enables the "Save as Adobe PDF" menu. Re-installing Adobe Acrobat DC did not work.

Here is how:

  1. Right click Word icon in start menu and More --> Run as Administrator.
  2. In Work click File (note that "Save as Adobe PDF" is actually displaying)
  3. Click Options - Add-ins
  4. Click the Acrobat PDFMaker... line
  5. Click the Go button on the bottom
  6. Click the Acrobat PDFMaker... line is UNCHECKED for a normal user because it is disabled, it will be CHECKED for the Admin user.
  7. Note the Location of the add-in, mine was C:\Program Files (x86)\Adobe\Acrobat DC\PDFMaker\Office\x64\PDFMOfficeAddin.dll
  8. Optional - Open Windows Explorer and find this location, then you can copy and paste the location from the address bar
  9. Click Remove, now Acrobat is permanently not integrated into Word
  10. Click Add
  11. Paste the address in step 7, or locate it manually from step 6
  12. Click Ok
  13. Close Word
  14. Start Word normally (as a user, not as administrator)
  15. Select Blank document
  16. Click File
  17. "Save as Adobe PDF" should now be back in the menu
jsbesq
Participant
April 5, 2018

Thank you for typing this answer to your problem.  I was having the same problem (for the same reason) and you saved me a lot of time.  So thanks!

Anubha Goel
Community Manager
Anubha GoelCommunity ManagerCorrect answer
Community Manager
March 17, 2015

Hey JennieKeen,

Could you please let me know how have tried deactivating Acrobat PDFMaker Addin.

You might need to open Word and go to File> Options> Add-Ins and choose COM Add-ins under Manage label.

Then, choose Acrobat PDFMaker Office COM Add-in from the new dialog box that appears and click OK.

Did you do the same thing?

Let me know please.

Regards,

Anubha

Participant
March 17, 2015

Thank you, @Anubha Goel! Yes, that is what I tried. The check box does not stay checked once I close and re-open Word. If I leave Word open, the add-in stays activated.

Anubha Goel
Community Manager
Community Manager
March 23, 2015

I run the Adobe Creative Cloud and my Acrobat is version 11.0.10, and Word 2013 on Windows 7. Thank you!


Hi,

Please try using PDFMaker option in any other MS Office application like Excel, PowerPoint, etc.

Let me know if the same issue appears.

Regards,

Anubha