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Answered

Can not get print from Acrobat Pro DC

Forum|Forum|2 years ago
March 27, 2023
9 replies
13734 views

Hello I cant gey any print out from Adobe Acrobat Pro dc. It says "The document could be printed" and "An error occurred while printing the document.". I have the latest drivers and updates installed on my pc. Im seeking for help to solve this issue

Print and prepress

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Correct answer Amal.

Hi there

Hope you are doing well.

The new version of Adobe Acrobat (23.01.20143), addressing this issue is now available. Please update the application from the Help menu > Check for updates and reboot the computer once.

You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

Let us know how it goes.

Regards

Amal

O

Obsidian _2728

Participating Frequently

Hi all, its now October 2024 and I have been recently encountered this error. Look through the thread but doesn't seem to have any solution yet. Any ideas so far?

J

Jason29193372ye4e

Participating Frequently

Nope, that patch didn't work (and why did I have to seek it out and install manually?). Obviously, this problem has been going on for a long time for many users. I've seen conversations on this issue dating back to 2021.

The document could not be printed

An error occurred while printing the document

Can't print from a "form creation software". What a joke. For me, this problem just came out of nowhere. I could print ANYTHING, ANYTIME until maybe April 2023? Then BOOM, Acrobat won't print anything. I can convert documents to Word and be able to print, but if I have to do that, what am I paying Adobe for? Huh? Anyone? Fix it!

Amal.

Community Manager

Hi @Jason29193372ye4e

We are sorry to hear that, we have highlighted this issue to our engineering team and they are working on it.

We will share more details as soon as we get any information.

~Amal

S

Steve Yuenger

Participant

Thanks for all the suggestions.

I think my issue is more basic. I want to place a button on my PDF for the reciepient tha capability to Print, Send, or Delete.

S

Steve Yuenger

Participant

My problem is more basic. I want to add a button allowing the recipient to each Print, Send, or Delete.

B

Ben2806898099q9

Participant

I have the same issue with Version 2023.001.20143 64bit. I have uninstalled and reinstalled printer drivers and Acrobat, all other apps print without issue.

D

Daniel_Ulm

Participant

Hello, unfortunately I have the same issue with Version 2023.0012.20143.

Appreciate any assistance.

THANKS!

Amal.

Correct answer

Community Manager

Hi there

Hope you are doing well.

The new version of Adobe Acrobat (23.01.20143), addressing this issue is now available. Please update the application from the Help menu > Check for updates and reboot the computer once.

You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

Let us know how it goes.

Regards

Amal

O

OzMerry

Participating Frequently

Hello, Amal.

Thank you for responding. Installing the patch didn't work for me but, considering what happened as described in my other posts, it wasn't surprising. I ended up using the original installation file from when I first purchased a subscription to Adobe Acrobat Pro in December 2022 (I also moved the DC folder from the Adobe\Acrobat folder in Users\[profile]\AppData\Local and Roaming to another location in case there were any corrupted files. The Distiller DC folder/files are dated today.). This installation works fine, including printing, so I haven't run the patch on this version.

The only issue is that all of the tools, menus, preferences, etc. are located differently on the screen and don't appear to be customisable. The usual Adobe Acrobat Pro banner at the top of the screen is also missing (see attached screenshots). According to the Apps page on the Creative Cloud Desktop, Acrobat is up to date. Running the most recent installer just opens the version of Acrobat I now have installed from the original installer. Is there a way to get the version I had prior to the problems described in my other posts back? Thank you in advance for any assistance.

Meenakshi Negi

Legend

Hi OzMerry,

Thank you for reaching out and sharing the screenshots.

This is a modern UI of Acrobat. For more information, please refer to the following help document: https://helpx.adobe.com/acrobat/using/new-acrobat-experience.html.

Let us know if you have any questions.

Thanks,

Meenakshi

Y

Yusuf Can29087539i8f8Author

Participant

Found a solution.Open preferences. Go to Color management tab. Check working spaces section. I solved the issue with changing grayscale setting . Check and find which is suitable for you. Now I can get printouts

O

OzMerry

Participating Frequently

I strongly suggest that you do NOT do this! I've unfortunately done it and now Adobe Acrobat Pro isn't working correctly which is causing an error requiring Task Manager to end the task and, for some reason, changing that grayscale setting has also changed the visual behaviour of Windows right-click menus (Win 10 22H2 Gen 6 processor)!! I'm using Dark mode and the menu appears white and blank until you mouse over it. The options are black background and white text, but over the top of a white background.

I've tried repairing Acrobat and restarting my laptop but this has not helped (the right-click menu issue was temporarily fixed but the problem came back after opening Acrobat. Deleting the Preferences folder as suggested in another thread here did not restore the default settings.

Any help gratefully appreciated.

O

OzMerry

Participating Frequently

Oh boy! I've just tried uninstalling and reinstalling Adobe Acrobat Pro and now it's totally messed up! Acrobat opens as a blank white screen and clicking on the menu icon causes the same "an internal error occurred" message as I was getting before which requires Task Manager to end the task to close Acrobat!!! OMG! Just tried doing a repair, which has not helped and opening a PDF causes a "There was an error opening this document. An internal error occurred" message.

Any suggestions, please? TIA.

Amal.

Community Manager

Hi @Yusuf Can29087539i8f8

Thanks for reaching out.

This known issue has already been reported to our development team and is being worked upon.

The fix will be available in the future update.

Regards

Amal

L

Leslie29263475h5e1

Participant

I have the same issue re "The document could be printed" and "An error occurred while printing the document." I'm able to print to various copiers from other programs, i.e., office and outlook.. It appears that my issue is isolated to Acrobat. I've up installed the latest updates, went throught the repair installation and restarted my computer. It doesn't matter what pdf I open it just errors out every time. additional steps taken were turning off protected view, clicking on page set-up, and print as image.

Appreciate any assistance.

Thanks,

Leslie

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