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Yusuf Can29087539i8f8
Participant
March 27, 2023
Answered

Can not get print from Acrobat Pro DC

  • March 27, 2023
  • 9 replies
  • 13727 views

Hello I cant gey any print out from Adobe Acrobat Pro dc. It says "The document could be printed" and "An error occurred while printing the document.". I have the latest drivers and updates installed on my pc. Im seeking for help to solve this issue

This topic has been closed for replies.
Correct answer Amal.

Hi there

 

Hope you are doing well.

 

The new version of Adobe Acrobat (23.01.20143), addressing this issue is now available. Please update the application from the Help menu > Check for updates and reboot the computer once.

You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

 

Let us know how it goes.

 

Regards

Amal

9 replies

O
Obsidian _2728
Participating Frequently
October 29, 2024

Hi all, its now October 2024 and I have been recently encountered this error. Look through the thread but doesn't seem to have any solution yet. Any ideas so far?

J
Jason29193372ye4e
Participating Frequently
June 1, 2023

Nope, that patch didn't work (and why did I have to seek it out and install manually?). Obviously, this problem has been going on for a long time for many users. I've seen conversations on this issue dating back to 2021.

The document could not be printed

An error occurred while printing the document

Can't print from a "form creation software". What a joke. For me, this problem just came out of nowhere. I could print ANYTHING, ANYTIME until maybe April 2023? Then BOOM, Acrobat won't print anything. I can convert documents to Word and be able to print, but if I have to do that, what am I paying Adobe for? Huh? Anyone? Fix it!

 

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    June 1, 2023

    Hi @Jason29193372ye4e 

     

    We are sorry to hear that, we have highlighted this issue to our engineering team and they are working on it.

     

    We will share more details as soon as we get any information.

     

    ~Amal

    S
    Steve Yuenger
    Participant
    May 9, 2023

    Thanks for all the suggestions.

    I think my issue is more basic.  I want to place a button on my PDF for the reciepient tha capability to Print, Send, or Delete.

    S
    Steve Yuenger
    Participant
    May 9, 2023

    My problem is more basic.  I want to add a button allowing the recipient to each  Print, Send, or Delete.

    B
    Ben2806898099q9
    Participant
    April 28, 2023

    I have the same issue with Version 2023.001.20143 64bit. I have uninstalled and reinstalled printer drivers and Acrobat, all other apps print without issue.

      D
      Daniel_Ulm
      Participant
      April 22, 2023

      Hello, unfortunately I have the same issue with Version 2023.0012.20143. 

      Appreciate any assistance. 

      THANKS!

        Amal.
        Community Manager
        Amal.Community ManagerCorrect answer
        Community Manager
        April 12, 2023

        Hi there

         

        Hope you are doing well.

         

        The new version of Adobe Acrobat (23.01.20143), addressing this issue is now available. Please update the application from the Help menu > Check for updates and reboot the computer once.

        You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

         

        Let us know how it goes.

         

        Regards

        Amal

        B
        Billy32739551arps
        Participant
        October 5, 2023

        I have attempted said update. Adobe Acrobat Updater freezes once the blue line indicating download process reaches the end. This has happened multiple times. Please help. I am paying for this program (not an insignificant amount). I expect it to work.

        Amal.
        Community Manager
        Amal.Community Manager
        Community Manager
        October 6, 2023

        Hi there

         

        Please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer once and reinstall the application using the direct link
        https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

         

        Try to download the update patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.htmland see if that works.

         

        ~Amal

        Y
        Yusuf Can29087539i8f8Author
        Participant
        April 12, 2023

        Found a solution.Open preferences. Go to Color management tab. Check working spaces section. I solved the issue with changing grayscale setting . Check and find which is suitable for you. Now I can get printouts

        O
        OzMerry
        Participating Frequently
        April 12, 2023

        I strongly suggest that you do NOT do this! I've unfortunately done it and now Adobe Acrobat Pro isn't working correctly which is causing an error requiring Task Manager to end the task and, for some reason, changing that grayscale setting has also changed the visual behaviour of Windows right-click menus (Win 10 22H2 Gen 6 processor)!! I'm using Dark mode and the menu appears white and blank until you mouse over it. The options are black background and white text, but over the top of a white background.

         

        I've tried repairing Acrobat and restarting my laptop but this has not helped (the right-click menu issue was temporarily fixed but the problem came back after opening Acrobat. Deleting the Preferences folder as suggested in another thread here did not restore the default settings.

         

        Any help gratefully appreciated.

        O
        OzMerry
        Participating Frequently
        April 12, 2023

        Oh boy! I've just tried uninstalling and reinstalling Adobe Acrobat Pro and now it's totally messed up! Acrobat opens as a blank white screen and clicking on the menu icon causes the same "an internal error occurred" message as I was getting before which requires Task Manager to end the task to close Acrobat!!! OMG! Just tried doing a repair, which has not helped and opening a PDF causes a "There was an error opening this document. An internal error occurred" message.

        Any suggestions, please? TIA.

        Amal.
        Community Manager
        Amal.Community Manager
        Community Manager
        March 27, 2023

        Hi @Yusuf Can29087539i8f8 

         

        Thanks for reaching out.

         

        This known issue has already been reported to our development team and is being worked upon.

         

        The fix will be available in the future update.

         

        Regards

        Amal

        L
        Leslie29263475h5e1
        Participant
        April 11, 2023

        I have the same issue re "The document could be printed" and "An error occurred while printing the document."  I'm able to print to various copiers from other programs, i.e., office and outlook.. It appears that my issue is isolated to Acrobat.  I've up installed the latest updates, went throught the repair installation and restarted my computer. It doesn't matter what pdf I open it just errors out every time. additional steps taken were turning off protected view,  clicking on page set-up, and print as image.

         

        Appreciate any assistance. 

         

        Thanks,

        Leslie  

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