Can not type numbers

[Steve325173055o4i]

I am a new user trying to do something really simple. All I am trying to achieve is to edit a number. Sadly when in the text box and I type a  numerical character this show as someting enirely different. Almost like phonemic script. 

[Amal.]

Hi @Steve325173055o4i 

Hope you are doing well and sorry to hear that

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

What is the workflow/steps you are doing? A small video recording of the same would be very helpful

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.06.20320 installed. Go to Help > Check for updates and reboot the computer once.

Please go to Edit (Win) > Adobe Acrobat (Mac) > Preferences > Page Display > Under, Rendering, select 'Use local fonts' > Click OK and reboot the application and check.

Also, try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau... and check

You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

Let us know how it goes.

Regards

Amal

[Steven Whiting]

same here, we pay a hell of a lot of money for this rubbish, 1234567890 should be bloody simple to replicate

[Amal.]

Hi there

What happens when you try to type the numbers? Do you get any error messages if yes, please share the screenshot of the same for more clarity.

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.01.20643 installed. Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only) and see if that works.

~Amal

[F367979092lvi]

I have the same problem, PDF is Arial font but I'm getting ۰۸۹٥۹۸۲٦ instead of 08959826 when trying to edit ? 

[Amal.]

Hi there

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. if its an issue with a specific file, please share that PDF with us for further checking at our end.

Also, make sure you have the recent version 24.02.20687 installed from the help menu > check for updates and reboot the computer once.

~Amal

[Dayna377306168v39]

I get the same issue, for all pdfs, not just certain ones

[Dayna377306168v39 · Accepted solution]

I've found the solution, go to menu, preferences, language, and untick hindi digits 

then you can type numbers again 

[Amal.]

Hi there

We are glad to hear to hear that.

Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

~Amal

[Tammy38694069bjpe]

I am having issues when I need to change a number in a pdf.  It won't let me change the number it will mess it up and put some of the numbers on the line below.  Sometimes it works no problem and othertimes I can't get it to work and I do everything the same everytime and it is the same pdf report out of quickbooks online

[S21060]

WHY was that even necessary to do that.  It worked, and thank you Dayna for the quick easy solution - but why was it even neccessary Adobe to have to uncheck those boxes????

[kevin5EFE]

Amazing, well done for finding that! 

[Ayse32595494xl8w]

Thank you, this has sorted out my problem.  🙂

[cedell_8625]

It's not checked