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Sarah25479524cy13
Participant
October 3, 2023
Answered

Can stop Acrobat from telling me "What's New"?

  • October 3, 2023
  • 5 replies
  • 9628 views

This is driving me crazy. After this last update, the "What's New" window keeps opening whenever I launch Acrobat, and it just slows everything down. Which, is so annoying when I just need to open a PDF. And it makes me look like a bananahead when I'm trying to share a PDF on a meeting, and have to mess around with these crazy windows. Literally wasting everyone's time. Acrobat is one of my favorite programs because it's so easy, it's fast, I don't have to worry about any nonsense. Why would I? I'm just looking at a PDF! Please tell me there is a way to turn this off. I appreciate the updates, and I know you have to let people know what they are, but the incessant pop ups have to stop. Send me an email blast. Whatever it takes. I'm begging you. 

 

If there is a way to turn all of that off, please, someone let me know. 

    Correct answer Bibi Escobedo

    This worked for me!

    Thank you.


    Well it stopped working for me.  Here is what I did for it to finally work.

    • Click on Run and type regedit then get to this area:

      HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown

      I added a dword on the right side by right-clicking and selecting DWORD(32-bit). Rename the Dword created as bWhatsNewExp and then I right-clicked and choose Modify and added 1 for the value data. 

    • I added another dword on the right side by right-clicking and selecting DWORD(32-bit). Rename the Dword created as bTryNewExp and then I right-clicked and choose Modify and added 1 for the value data. 
    • Then I did this below:
    • Find Adobe Acrobat in your Programs. Right click the program icon, click 'Properties'.
    • Click the 'Compatibility' tab >  under 'Compatibility mode' > the 'Run this program in compatibility mode for: Windows 7' I checked the box and clicked "Apply".
    • Then I Clicked the 'Compatibility' tab >  under 'Compatibility mode' > the 'Run this program in compatibility mode for: Windows 8' I checked the box and clicked "Apply".
    • I unchecked the box and then clicked 'Apply'.

    It FINALLY WORKS NOW!!! I'm not getting any pop up messages.

    5 replies

    C
    Chris27410096gf0y
    Participant
    August 18, 2025

    I'm in the same boat, tried the registry setting with is Fing rediculous btw, users should NOT be in the registry, but it doesnt matter, because it doesn't work.  Unchecked the preference items only to have the recheck themselvs automagicly, how does that happen?  Getting really frustrated with Adobe!

    C
    Chris27410096gf0y
    Participant
    August 18, 2025

    Adobe Support just gave me a new reg key to try.

    Open regedit - get to this area

    HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown

    Please add a dword here in the right side by right-clicking and selecting DWORD(32-bit). Rename the Dword created as bWhatsNewExp and set the value of it to 1 

    It has worked on the one machine that nothing else has worked on so far.

    C
    Chris27410096gf0y
    Participant
    August 18, 2025

    or HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\(product name)\(version)\FeatureLockDown\

    M
    Martin32437162rmd4
    Participant
    September 12, 2024

    Hi Has anyone found a solution to this pop up?  Its driving me crazy!!!

      T
      terri-ann_6954
      Participant
      January 2, 2025

      Hi, I believe I have found a solution for the issue!

      • Find Adobe Acrobat in your Programs. Right click the program icon, click 'Properties'.
      • Click the 'Compatibility' tab >  under 'Compatibility mode' > the 'Run this program in compatibility mode for: Windows 8' box was checked.
      • I unchecked the box and then clicked 'Apply'.
      • I then rechecked the box with Windows 8 option selected and then clicked 'Apply'.

      This fixed it for me! 🙂 Hope this helps someone else...

        T
        TeckOneSol
        Participant
        January 3, 2025

        Awsome!! This worked for me too.

        Thank You

        P
        Peter382994296c11
        Participant
        June 27, 2024

        Someone MUST know the answer to this. Wholly unacceptable when sharing a screen pdf to suddenly just have the (totally annoying) rotating wheel

         

        Wake up Acrobat and hear our frustration

         

          F
          Fredrik36658600qd6i
          Participant
          May 30, 2024

          Still no fix for this? It ahs been driving me crazy, I probabaly open 100+ pdfs a day and now it slows down my work flow, wiating for teh pop up to load everytime. Adobe please fix thsi asap, thsi is riddcoulous 

            T
            Tyler351681679pc3
            Participant
            June 5, 2024

            Started noticing this after the last update.  Its driving me up a wall.  I don't care about the AI assistant.

              S
              Sarah25479524cy13Author
              Participant
              October 3, 2023

              Sorry for the typo in the headlilne. It should say "Can I stop Acrobat from telling me "What's New"? 

                S
                shanes10815320
                Participant
                October 5, 2023

                I have watched this stupid What's New like 100 times.  How do you stop this dumb screen from popping up every time you open a new pdf.  It is beyond dumb.  It is crazy.  i deal with pdf all day.  Yes i download your stupid apps.  Stop the pop ups.

                 

                Please fixt this ASAP.

                  R
                  rickg68292761
                  Participant
                  November 26, 2023

                  Yeah, that's a PITA. Preferences>General>Show me messages from/to Adobe and uncheck "Show me messages when I launch Adobe Acrobat" seems to have fixed it at least for the moment.

                   

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