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My Dear Oscar
New Participant
September 27, 2025
Answered

Can't access Acrobat Pro in Creative Cloud Subscription (2025)

  • September 27, 2025
  • 1 reply
  • 265 views

I have a Creative Cloud Pro subscription, which includes Acrobat Pro. Has something changed in the last few weeks? Now when I launch Acrobat, it only opens Acrobat Reader. I've tried using the web interface, which is the only place where I can find editing tools but it's a pain as I have to upload my PDF, make edits and then download it again to my computer. When I go to the Creative Cloud apps site or my subscription area, it does not have an option to download Acrobat Pro, only the Acrobat Reader or a mobile app Adobe Scan. I want to work on my files on a desktop computer.

Correct answer creative explorer

@My Dear Oscar honestly, I would ininstall Acrobat Reader! Go to your computer's Control Panel (PC) or Applications Folder (MAC) and manually uninstall Adobe Acrobat. I would even go one step further, and use Adobe Cleaner to make sure there are no old remnabts of Acrobat with the Adobe Cleaner tool from Adobe's website, 
https://helpx.adobe.com/download-install/apps/troubleshoot/download-failure/cc-cleaner-tool-installation-problems.html.  I would restart my computer for good measure, after I use the Adobe Cleaner, and then open the Creative Cloud Desktop App and Log in to the application on your computer. Find "Acrobat": Find the listing for "Acrobat" (it might not say "Pro," but since you have the CC Pro subscription, this is the correct app). Click Install. Since you have the Pro subscription, installing the "Acrobat" app via the CC desktop client should automatically grant you the full Pro features upon launch and sign-in.

 



1 reply

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creative explorerCorrect answer
Braniac
September 28, 2025

@My Dear Oscar honestly, I would ininstall Acrobat Reader! Go to your computer's Control Panel (PC) or Applications Folder (MAC) and manually uninstall Adobe Acrobat. I would even go one step further, and use Adobe Cleaner to make sure there are no old remnabts of Acrobat with the Adobe Cleaner tool from Adobe's website, 
https://helpx.adobe.com/download-install/apps/troubleshoot/download-failure/cc-cleaner-tool-installation-problems.html.  I would restart my computer for good measure, after I use the Adobe Cleaner, and then open the Creative Cloud Desktop App and Log in to the application on your computer. Find "Acrobat": Find the listing for "Acrobat" (it might not say "Pro," but since you have the CC Pro subscription, this is the correct app). Click Install. Since you have the Pro subscription, installing the "Acrobat" app via the CC desktop client should automatically grant you the full Pro features upon launch and sign-in.

 



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