Can't access admin console

Question

I have purchased teams licenses for Adobe Acrobat DC Pro. I recieced an email that I have administrator rights, when I try to log in it tells me I do not have administrator rights. I can not even request help because it says someone from my organization is in charge of that...I am the only user so far.

ls_rbls · Answer

Where are trying to log-in as administrator from: remotely through another user's computer? via roaming profile? or at the server where the customization wizard was deployed from?

Is the domain that you're currently trying to sign-in from allows to participate or have access to the Admin Console?

Also, are you signing-in with a user Adobe ID (in which case, are you also trying to sign in with an alternate method such as gmail or Facebook, for example).

Or, are you using the Enterprise ID that was registered by your company as the contract owner?

See these guidelines: https://helpx.adobe.com/enterprise/admin-guide.html/enterprise/using/accounts.ug.html

And here: https://helpx.adobe.com/enterprise/admin-guide.html/enterprise/using/set-up-identity.ug.html

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