Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

Can’t attach a file while filling out a PDF form. Clicking “Add Attachment” button doesn’t wor

Community Beginner ,
Jan 04, 2025 Jan 04, 2025

I’m filling out a PDF as an end user. I have been instructed to use Acrobat *READER*, not Acrobat Pro.

The PDF has a button that says “Add Attachment.” Clicking this button does nothing. How do I add the attachment?

I do NOT want to use Acrobat Pro to embed the attachment somewhere else, as I do not want to confuse the form provider. I’ve never seen this before. What do I do?

TOPICS
PDF forms
917
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 04, 2025 Jan 04, 2025

Do you have the form saved locally (not in a web browser)?  

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jan 04, 2025 Jan 04, 2025

Yes. Local file saved to hard drive. 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 05, 2025 Jan 05, 2025

What version of Reader are you using? Can you share the file with us?

And there's no reason not to use Acrobat, if you have access to it.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jan 05, 2025 Jan 05, 2025

Current Version of Acrobat Pro Mac (installed via Creative Cloud Installer yesterday.

~and~

Acrobat Reader Pro 2024.005.20320

 

The file in question is here: https://apply07.grants.gov/apply/forms/readonly/RR_Budget10_3_0-V3.0.pdf

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 05, 2025 Jan 05, 2025

That PDF has no form fields.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jan 05, 2025 Jan 05, 2025

Thank you for helping me with this. Are you telling me that this form's "Add Attachment" button is not functional?

 

Do you see the button that says "Add Attachment?" I'm assuming that it should be "hot" and clickable, but it's not. I would also think that the dimmed out buttons "Delete Attachment" and "View Attachment" would change after documents had been added.

Finally, you can see a similar form from the same agency that has "Add Attachment" buttons here:

 

https://apply07.grants.gov/apply/forms/readonly/AttachmentForm_1_2-V1.2.pdf

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 06, 2025 Jan 06, 2025

There is no form field.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 06, 2025 Jan 06, 2025

> Thank you for helping me with this. Are you telling me that this form's "Add Attachment" button is not functional?

Correct. They are not buttons at all. Just an image of one. Clicking it will do nothing, in any application.

My guess is it used to be a functional form (probably created in Adobe LiveCycle Designer) that someone "flattened" at some point, thereby removing all form fields and scripts from it.

Report this issue to the people who gave you the link to the file, and ask for a fixed version.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 06, 2025 Jan 06, 2025

None of the fields are functional because there are no fields, only images of fields.  I noticed part of the link says 
"readonly".  Maybe you were sent the wrong link.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 06, 2025 Jan 06, 2025
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 06, 2025 Jan 06, 2025

That one is a static form as well.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 06, 2025 Jan 06, 2025
LATEST
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jan 06, 2025 Jan 06, 2025

Thank you. Did you discover this form, or did you modify to work as a user would expect?

 

Considering that the URL I shared is the "official" download. It seems to me I should resolve the issue and confusion with the agency, rather than modify their form as provided. Thank you.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines