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Bri234847804rjw
Participant
March 8, 2022
Answered

Can't delete credit card [Original subject: Lame]

  • March 8, 2022
  • 2 replies
  • 971 views

Im trying to understand why Adobe wont let you delete your cards but will let you keep adding to your account, cant dcancel plan without them trying to charge the hell out of you for leaving I mean dang some people have to cancel due to finacial issues and they want to charge 50% canceling fee I should have never purchased this.

 

[Title edited for clarity. D Creamer]

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Correct answer Test Screen Name

You can't delete your cards because you've promised to pay for a year, so you need to have a way for them to collect your promise.

There is a cancellation fee because you've promised to pay for a year, and got it cheaper than paying month by month. There's a generous 50% discount on what you've promised.

 

Call Adobe; the support people do have some flexibility to listen to your circumstances. 

ADOBE WILL NOT CONTACT YOU - FAKE ADOBE STAFF MAY CONTACT YOU - BE CAREFUL.

2 replies

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Test Screen NameCorrect answer
Legend
March 8, 2022

You can't delete your cards because you've promised to pay for a year, so you need to have a way for them to collect your promise.

There is a cancellation fee because you've promised to pay for a year, and got it cheaper than paying month by month. There's a generous 50% discount on what you've promised.

 

Call Adobe; the support people do have some flexibility to listen to your circumstances. 

ADOBE WILL NOT CONTACT YOU - FAKE ADOBE STAFF MAY CONTACT YOU - BE CAREFUL.

    Bevi Chagnon - PubCom.com
    Bevi Chagnon - PubCom.com
    Legend
    March 8, 2022

    @Bri234847804rjw, you can also contact your credit card companies and request that all future charges from "ABC" be rejected.

     

    |    Bevi Chagnon   |  Designer, Trainer, & Technologist for Accessible Documents ||    PubCom |    Classes & Books for Accessible InDesign, PDFs & MS Office |
    T
    Test Screen Name
    Legend
    March 8, 2022

    You can... but it does not make the contract go away. With some companies at least, escaping a subscription by blocking a card can be a very expensive choice, as the company has the right to go to debt recovery.

    Meenakshi Negi
    Meenakshi Negi
    Legend
    March 8, 2022

    Hi Bri,

     

    Thank you for reaching out, and sorry to hear about your expeirence.

     

    You may cancel the subscription using the steps suggested here: https://helpx.adobe.com/manage-account/using/cancel-subscription.html. 

    If you experience any issue, please contact our support team via the phone number provided for your region in the following help document: https://helpx.adobe.com/contact/phone.html.

     

    Thanks,

    Meenakshi

     

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