Can't disable Auto-Updates Adobe Acrobat DC on mac

[giovannir60251319]

When I go into Acrobat's preferences, I scroll down to "Updates" I untick "Automatically install updates".

Then, it asks for the admin password to "Install a new helper tool" , I insert the password then I click OK. When i reopen the pereferences, auto updates are ticked again by itself, as if the preferences never saved.

Any ideas?

[AkanchhaS]

Hey there,

Acrobat's Auto-update setting can be managed by its Preferences setting. Exactly as you did. 

In you case, while changing the preferences setting, it requires your Admin password. I believe either you have got it installed on work computer, which requires administrator password or its an Enterprise license?

• When changing preferences setting, Edit>Preferences>Updater> unchecked>Automatically Install updates>entered password(as requested)> make sure you press OK> and Reboot Acrobat 
• Reopen Acrobat and check back.
• If it still reverting to check the Automatic install updates then you probably need to check with your IT Admin to get the permission, in order to make such changes.

Note: Adobe doesn't recommend to disable the auto updater. 

Thanks,

Akanchha