Can't disable Auto-Updates Adobe Acrobat DC on mac

Question

When I go into Acrobat's preferences, I scroll down to "Updates" I untick "Automatically install updates".

Then, it asks for the admin password to "Install a new helper tool" , I insert the password then I click OK. When i reopen the pereferences, auto updates are ticked again by itself, as if the preferences never saved.

Any ideas?

AkanchhaS8194121 · Answer

Hey there,

Acrobat's Auto-update setting can be managed by its Preferences setting. Exactly as you did.

In you case, while changing the preferences setting, it requires your Admin password. I believe either you have got it installed on work computer, which requires administrator password or its an Enterprise license?

When changing preferences setting, Edit>Preferences>Updater> unchecked>Automatically Install updates>entered password(as requested)> make sure you press OK> and Reboot Acrobat
Reopen Acrobat and check back.
If it still reverting to check the Automatic install updates then you probably need to check with your IT Admin to get the permission, in order to make such changes.

Note: Adobe doesn't recommend to disable the auto updater.

Thanks,

Akanchha

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