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JRNMS
JRNMS
Participant
July 20, 2017
Question

Can't download E-License file from server. Adobe Acrobat 8 Pro

  • July 20, 2017
  • 2 replies
  • 4524 views

Hello,

I can't download the E-License file from the server. I keep receiving the error "The server could not be contacted to download a license." I have downloaded all patches from 8.0 - 8.3.1 and it is still prompting for an E-license file download despite a serial number being given. I have heard of instances where a config file cold be downloaded to suppress the message. Please advise on next actions.

This topic has been closed for replies.

2 replies

R
Adobe Employee
ravinderg62643219
Adobe Employee
December 7, 2017

Hi,

Aging Adobe activation servers have been retired and hence the activation is failing. Please refer link Activation or connection error when starting CS3 or Acrobat 8   for next available options to you.

Regards

T
Test Screen Name
Legend
July 20, 2017

Acrobat 8 is very old, I'm not sure if any servers would still be running to issue new licenses. Acrobat 8, 9 and 10 and soon 11 are all out of support.

D
damonh
Participant
August 16, 2017

Same for me.  8 worked allowing an elic to be downloaded or returned just in the last few months.  We have licenses still to assign but adobe sees fit to cripple our software remotely.  We didnt buy it for a set number of years.  If they want to discontinue support thats fine just release the workaround and we wont bother you anymore otherwise pulling the plug remotely is a fraud.

I'm doing tech for my company.  If this was my personal software we'd have a very big problem now.

S
SCSmith
Participating Frequently
July 27, 2020

Time has passed since this discussion. Acrobat 8 can no longer be activated. It is truly dead. 


Pity they couldn't just allow people to continue using it even though support has stopped, as if it workes perfectly ok and does the job I need doing, why should I have to buy a 'new one'!

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