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Equity2819421928tg
Participant
January 31, 2023
Question

Can't edit PDFs with my paid account

  • January 31, 2023
  • 3 replies
  • 5283 views

I have a paid account and it won't allow me to edit documents even after I log in.  I tried chatting with support, he signed in and took over my computer, turned off the malware and now I can't open any of my PDF files.  I tried calling the support phone and I couldn't hear the representative and she couldn't get my email correct. 

 

I've wasted almost half a day that I can't spare on this and I'm so frustrated. 

3 replies

G
Gwyn23389336d4jb
Participant
October 3, 2025

i have a paid account but cannot edit a PDF 

 

A
anna_8366
Participant
August 13, 2025

Why am I paying already a year for premium account and all of a sudden the premium program doesn't allow me to edit ???? 

A
anna_8366
Participant
August 13, 2025
Why am I paying already 1 year for premium and all of a sudden the premium
doesn't allow me to edit?
marcosbr
marcosbr
Participating Frequently
February 1, 2023
Make sure you have installed Adobe Acrobat not Acrobat reader. You can not edit pdf with Acrobat reader.

 

E
Equity2819421928tgAuthor
Participant
February 1, 2023

Of course, I know that, and that is not the problem.  

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    February 1, 2023

    @Equity2819421928tg 

    What exactly happen when you tried editing the document? Is there any error message received? Please share the screenshot of the Acrobat Pro screen when using the Edit tool. 

    Your Adobe account shows an active subscription. So, that should let you edit the file.

    • You may once, Run this cleaner tool to remove the existing installer and application’s file traces:

    https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

    Download the Acrobat installer from here:

    https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

     

    • Once installed, Sign In with your email address and password.
    • For testing, Sign In on the Document cloud web and use the Edit feature. Does it work? https://acrobat.adobe.com/link/home/ 

     

     

    Thanks,

    Akanchha

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