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Ira0101
Participant
October 6, 2020
Question

Can't find Acrobat serial number.

  • October 6, 2020
  • 1 reply
  • 877 views

I bought Acrobat pre-loaded on my Lenovo laptop and registered it at the time.

I just had a new motherboard installed and Acrobat is asking for my serial number to activate the program. The number is probably with my paperwork, but I'm out of town and won't be home for several weeks. Is there any way to retrieve the number from my current location?

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1 reply

Amal.
Amal.
Legend
October 6, 2020

Hi Ira

 

We are sorry for the trouble. As described you are unable to locate the serial of the Adobe Acrobat.

 

I have check the account details with the email id you are using on this community and found that you have the product registered with us.

 

Please look at the steps provided in the help page https://helpx.adobe.com/in/download-install/kb/find-serial-number.html#IfyoupurchasedfromAdobecomorregisteredyourproduct to locate the serial number of the application.

 

Let us know if you experience any trouble and need more help

 

Regards

Amal

I
Ira0101Author
Participant
October 7, 2020

No orders are shown when I check.

Acrobat was packaged with my Lenovo laptop.

 

Dov Isaacs
Dov Isaacs
Legend
October 7, 2020

You will need to contact Lenovo for that information. Adobe doesn't have it unless it was a perpetual version and you registered it with Adobe.

 

- Dov Isaacs, former Adobe Principal Scientist (April 30, 1990 - May 30, 2021)
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