Can't Generate Adobe Acrobat 2020 Request Code for Offline Activation

[CarterR.]

I'm in a situation where my Adobe Acrobat 2020 Pro is not attached to the internet. I have the product S/N, and I input the S/N when prompted during the installation. After the install finishes and I open Acrobat, I get the error "We can't verify your subscription status" of course, but there is no option to generate a request code to activate the product offline. Otherwise, I would just follow the steps I've seen below:

1. Launch the product after installation and go to the Serial Number Validation screen.
2.      Click "Having trouble connecting to the Internet"
3.      Click “Offline Activation”.
4.      Click “Generate a Response Code”.
5.      Write down the Request Code.
6.      Go to an online computer, and navigate to www.adobe.com/go/getactivated
7.      Click Offline Activation.
8.      Sign in with your Adobe ID. In case you don’t not have one, you create the same from this screen.
9.      Enter the request code you see on the product and click Generate.
10.  Write down their Response code.
11.  Go to the offline computer.
12.  Enter the Response Code obtained from the website.
13.  Click Activate.

[Amal.]

Hi @CarterR.

Hope you are doing well and thanks for reaching out. 

Please go through the help page https://adobe.ly/3HjU3sF and see if that works

Let us know if you experience any trouble and need more help.

~Amal

[abdulaziz_0499]

After installing the applicaiton I do not get any option for offline activation on the installer itself