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Can't Generate Adobe Acrobat 2020 Request Code for Offline Activation

New Here ,
Jan 09, 2024 Jan 09, 2024

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I'm in a situation where my Adobe Acrobat 2020 Pro is not attached to the internet. I have the product S/N, and I input the S/N when prompted during the installation. After the install finishes and I open Acrobat, I get the error "We can't verify your subscription status" of course, but there is no option to generate a request code to activate the product offline. Otherwise, I would just follow the steps I've seen below:

1. Launch the product after installation and go to the Serial Number Validation screen.
2.      Click "Having trouble connecting to the Internet"
3.      Click “Offline Activation”.
4.      Click “Generate a Response Code”.
5.      Write down the Request Code.
6.      Go to an online computer, and navigate to 
www.adobe.com/go/getactivated
7.      Click Offline Activation.
8.      Sign in with your Adobe ID. In case you don’t not have one, you create the same from this screen.
9.      Enter the request code you see on the product and click Generate.
10.  Write down their Response code.
11.  Go to the offline computer.
12.  Enter the Response Code obtained from the website.
13.  Click Activate.

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Modern Acrobat , PDF

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Adobe Employee ,
Jan 09, 2024 Jan 09, 2024

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Hi @CarterR.

 

Hope you are doing well and thanks for reaching out. 

 

Please go through the help page https://adobe.ly/3HjU3sF and see if that works

 

Let us know if you experience any trouble and need more help.

 

~Amal

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