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Answered

Can't install Acrobat DC error 136

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Hi guys,

Everytime I try to install the Acobradt the message "Installation Failed" appears with error 136 and when I click retry, the same error repeats.

A

aLaN20017036Correct answer

Participant

logged just to say THANKYOU. i cant believe such a simple thing like an empty folder stops an installation. Tried many ways, and ive seen 'EXPERTS' here suggest a plethora of hardcore re-installations. Just delete a folder! hah i lol. THANKYOU x

newyellow

Participating Frequently

I encountered the same problem and found a solution today. I removed the empty Acrobat DC folder, and it is solved. Mine is located at D:/AdobeApps/Acrobat DC, but it might differ depending on the setting.

My Acrobat had some issues, so I tried reinstalling it. However, after uninstalling the app, it kept failing to install. Although I tried several methods, including the cleaner tool mentioned above, nothing worked. Then, I discovered an empty folder in the AdobeApps folder. I removed it and tried reinstalling the app, which worked this time.

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UA HandCrafts

Participant

Same for me - thank you for the hint!

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M

Mohammad30497734ehbc

Participant

I dopwnloaded the offline installer, and installed it, it gave me multiple errors during installaiton (error 1603 below) but I was able to Ignore and contine and now it is working for a day, i will keep monitoring it, nd if crashed for any reason, i will recontact you.

i will install the log collector tool mentioned in the technical help link so I can provide you with spesific logs collected during hte installaiton.

Thanks.

Setup.exe failed with exit code: 1603

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P

petari12535430

Participant

I had the same error. "Adobe creative cloud" repair worked for me.

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D

danakaydesign

Participant

Acrobat DC gave me the message "Please wait for update" during the generation of a PDF even though I don't have auto updates selected. After it telling me I don't have permission to open that application multiple timesn I decided to uninstall and reinstall. I've tried numerous times to reinstall and get the error code 136. So no Acrobat at a deadline in 2 hours. What is Creative Cloud "repair"? How do I access it please?

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D

DrmWEaver

Participant

This also could be due to running out of Drive Space on your destination drive. Just happened to me.

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DocChris_Germany

Participant

If you get this error message on a MacBook with M1 silicon Apple chip, this solution may help: I created a second user with administrator rights and downloaded the program there without any problems. After that it works for all users.

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ètienner56236332

Participant

The links for the cleaner tools are broken. Restarting or stoping or switching the print spooler service to manual did not work for me.

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ls_rbls

Community Expert

Try this one:

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

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Technical Generalist

Amal.

Legend

Hi there,

Please update the thread if you are still experiencing the issue.

Regards

Amal

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G

Geon5E80

Participant

Hello Amal,

I seem to be having issues installing Adobe Acrobat. I am using an account provided by my school. I have uninstalled Acrobat and Reader from my computer and still the download stops at 70-80 %.

The error message reads; "Unable to install product. Click retry to download and install it again. (Error Code: 136)"

Please advise,

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Amal.

Legend

Hello Sir, thank you for your response,

I have tried those solutions, and none of them seem to work. I have deleted all adobe apps, used cleaner, and checked my printer spooler. Is there any other suggestions you can recommend?

Thank you,

Dan

Hi there

We are sorry to hear that.

Error Code 136 is usually caused by a corrupted registry entry. Most errors on your machine are caused by uninstalling programs, installing new ones and accidentally deleting important files.

Please try to create a new test user profile with full admin rights on Windows or enable the root account in Mac and try installing the application there and check.

You may aslo look at the correct answer marked in the similar discussion: https://community.adobe.com/t5/download-install/error-code-136-wont-download-trials/td-p/7406417?page=1

Regards

Amal

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