Can't install Acrobat DC error 136

[GUILHERME OTA]

Hi guys,

Everytime I try to install the Acobradt the message "Installation Failed" appears with error 136 and when I click retry, the same error repeats. 

[Amal. · Accepted solution]

Hi there

We are sorry to hear that.

Error Code 136 is usually caused by a corrupted registry entry. Most errors on your machine are caused by uninstalling programs, installing new ones and accidentally deleting important files.

Please try to create a new test user profile with full admin rights on Windows or enable the root account in Mac and try installing the application there and check.

You may aslo look at the correct answer marked in the similar discussion: https://community.adobe.com/t5/download-install/error-code-136-wont-download-trials/td-p/7406417?pag...

Regards

Amal

[DocChris_Germany · Accepted solution]

If you get this error message on a MacBook with M1 silicon Apple chip, this solution may help: I created a second user with administrator rights and downloaded the program there without any problems. After that it works for all users.

[Mohammad30497734ehbc · Accepted solution]

I dopwnloaded the offline installer, and installed it, it gave me multiple errors during installaiton (error 1603 below) but I was able to Ignore and contine and now it is working for a day, i will keep monitoring it, nd if crashed for any reason, i will recontact you.

i will install the log collector tool mentioned in the technical help link so I can provide you with spesific logs collected during hte installaiton.

Thanks.

Setup.exe failed with exit code: 1603

[newyellow · Accepted solution]

I encountered the same problem and found a solution today. I removed the empty Acrobat DC folder, and it is solved. Mine is located at D:/AdobeApps/Acrobat DC, but it might differ depending on the setting.

My Acrobat had some issues, so I tried reinstalling it. However, after uninstalling the app, it kept failing to install. Although I tried several methods, including the cleaner tool mentioned above, nothing worked. Then, I discovered an empty folder in the AdobeApps folder. I removed it and tried reinstalling the app, which worked this time.

[Bambus_Björn]

MVP!

[jjobrien3]

This worked for me too.

[matthewd15219335]

This was my issue 100%. Easy fix. Thank you.

[yeldan02410]

Thank you -- saved me a ton of work! I am on a Mac, I just emptied the contents of my Acrobat DC folder in Applications, restarted (just in case) and reinstalled without any issues.

[Zizitta]

This worked for me! YOU SAVED MY LIFE! Thank you so much!

[cullen_8306]

Over a year later, doing this still fixes error 136 when installing creative cloud. My 'Acrobat DC' folder was located in "C:\Program Files\Adobe" which I believe is the default install directory.

[ls_rbls]

@cullen_8306 ,

Thank you for the update!

[Emanoel848]

Você é um pai, deu certo!

[atomycanadabr]

Works wonder! Thanks!

[Galapagos Garry]

Thank you, this worked fine for me.

[aLaN · Accepted solution]

logged just to say THANKYOU. i cant believe such a simple thing like an empty folder stops an installation. Tried many ways, and ive seen 'EXPERTS' here suggest a plethora of hardcore re-installations. Just delete a folder! hah i lol. THANKYOU x

[AnandSri]

Hi @aLaN

I hope you are doing well, and we are glad to know that the suggestions worked for you. Please feel free to reach out if you need any assistance.

Thanks,

Anand Sri.