Can't install Acrobat DC

Question

The installation keeps stopping with the error code 136. I tried to clean the program and reinstall again but it failed and keep getting the same error message. What can I do?

Amal. · Answer

Hi Janet K

We are sorry for the trouble and the delay in response. As described you are getting the Error code 136 while installing the application.

Please try the following steps and see if that helps

Run the Acrobat Cleaner Tool (https://labs.adobe.com/downloads/acrobatcleaner.html)
Reboot the computer
Reinstall the application using the link (https://helpx.adobe.com/in/download-install/kb/acrobat-downloads.html)

You may also refer to the help article (https://helpx.adobe.com/in/creative-cloud/kb/troubleshoot-download-install-logs.html)

Let us know how it goes

Regards

Amal

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