Can't Install Dictionaries for Spell Check in Acrobat Pro

[rogeliov33397151]

Hello everyone,

I'm having trouble installing additional dictionaries for the Spell Check feature in the latest version of Adobe Acrobat Pro.

Software Version and Platform:
Adobe Acrobat Pro Continuous Release | Version 2025.001.20756 | 64-bit  running on Windows 11 Pro 25H2 OS build 26200.6725.

The Problem:
The process fails when I try to add a new dictionary through the preferences.

Steps to Reproduce:

1. I go to Preferences > Spelling and click Add....
   The dictionary list opens, but when I click on a dictionary, the checkbox does not get marked as selected.
2. After clicking Install, a small pop-up window appears in the lower-right corner of the screen: “We are unable to install the font pack. Please install the components manually. Install now”. This pop-up does not provide an "Install now" button or any other interactive options; it seems to be incomplete.
3. The installation never proceeds.

Troubleshooting Attempted:
I have already tried repairing the Acrobat installation using the Adobe Acrobat Pro available self repairing option, but this did not resolve the issue.

Has anyone else experienced this problem? Any guidance on how to get the dictionaries to install would be greatly appreciated.

Thank you for your help.

R.

[AnandSri]

Hello @rogeliov33397151

I hope you are doing well. Thank you for sharing the details and screenshots.

Install Language Components Manually. Download the required font and dictionary packs from the official page: https://adobe.ly/3WwAMMi
Please ensure to close Acrobat before installing. Run the installer as Administrator.

Ensure you have full admin rights on Windows 11, and the operating system is updated with the latest update. Temporarily turn off your antivirus or endpoint protection software to prevent any potential blockages of the installer. After installation, reopen Acrobat, go to Menu > Preferences > Spelling, and you should now see the new dictionaries available. 

Let us know how it goes.

Thanks,

Anand Sri.

[rogeliov33397151]

Dear Anand,

Thank you for your previous guidance. Unfortunately, I was unable to install the dictionaries even after following the steps you recommended:

• Ensuring I have full administrator rights on Windows 11.

• Verifying my operating system is updated with the latest patches.

• Temporarily disabling my antivirus/endpoint protection software.

The issue persists. To provide more context, here is what I have done so far:

1.  Download Source: I visited the official download page, and the closest match for my version was the "Font and spelling pack" for 64-bit Windows, 2023 Release (Continuous).

2. The Error: When I run the installer as an administrator, I encounter the following error:

Could you please provide further assistance? Thank you in advance for your time and support.

Best regards,

R

[AnandSri]

Hello @rogeliov33397151

Thank you for trying the detailed steps and for sharing the information.

Please close all Adobe applications, open Task Manager, and terminate all Adobe-related processes. Then use the Acrobat Cleaner tool to remove the currently installed Acrobat app, then restart the machine. Download and install the Acrobat from the direct link. Once you have the latest version installed, try downloading the language and dictionaries pack from the link.

If the issue continues, please create a test user profile with full admin rights, and install Acrobat and check.

Let us know how it goes.

Thanks,

Anand Sri.

[rogeliov33397151]

Hello Anand,
Thank you for the additional suggestions.
Unfortunately, the issue persists. I have now tried the following:
1. Closed all Adobe applications and terminated all Adobe-related processes in Task Manager.
2. Used the Acrobat Cleaner tool to remove Acrobat completely.
3. Restarted the machine.
4. Installed a fresh copy of Acrobat from the direct link you provided.
5. I also followed your advice to create a new test user profile with full admin rights and repeated the entire installation process there.
The results are the same in both user profiles; the dictionary pack fails to install with the same error.
For your reference, I have attached screenshots taken during the process from the new test user profile.  

Please let me know what the next steps should be. Thank you for your continued support.

Best regards,

R.

[AnandSri]

Hello @rogeliov33397151

Thank you for sharing all the information and trying the steps.

Could you please collect the logs from the user profile and share them with us for further investigation? To collect the logs, download and run the Log Collector tool. Ensure that you select all log options and attempt to reproduce the issue. After that, close the Log Collector tool; it will generate the logs along with a log ID. Please share this log ID with us.

Regards,

Anand Sri.

[rogeliov33397151]

Dear Anand,

Here the Log ID: 48ede655-22ae-45a8-915a-be5cfe84de0c

Thanks for your support.

R.

[AnandSri]

Thank you for sharing the details. We will get this replicated and share an update here. 

Regards,

Anand Sri.