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Participant
July 15, 2022
Question

Can't load Acrobat DC Pro, in and endless loop insisting on upgrades

  • July 15, 2022
  • 1 reply
  • 439 views

I bought a new PC and am trying to load my valid documented copy of acrobat DC pro that I purchased a few years ago.  I keep getting sign in required then Update reqired.  Then it brings me to a page of options of what needs to be updated.  It says it will only interface with the now defunct internet explorer.  My windows 11 is up to date and I've made microsoft edge, the internet explorer replacement my default browser.  I've tried to upload acrobat DC Pro updates but get error messages from windows 11 saying they conflict with the operating system.

 

I've been going around this loop for some time.  It's extremely frustrating.  How do I get this to load and operate on my PC?

 

- Pete

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1 reply

kglad
Community Expert
Community Expert
July 18, 2022

Download Acrobat DC 64-bit for Windows (adobe.com)

 

install as admin (right click setup.exe>install as admin)

install using compatibility mode (win 10 1809 or later), if needed