customers42555637

Participant

Answered

Can't login to Adobe Licensing Site - LWS

Forum|Forum|8 years ago
January 18, 2018
1 reply
5743 views

I get the message "Adobe does not recognize you as an authorized user of this web site". I then went and reset my password and still cannot login.. very frustrating. I just bought another 10 TLP Adobe Acrobat licenses that I can't deploy... The support chat seems to be to busy to help as well. NOT thrilled with Adobe's support options. Sometimes you need to be able call someone. This is for a business not home stuff.

General troubleshooting

This topic has been closed for replies.

Correct answer Adorobat

Hi Customers,

Please contact our support using this link: Contact Customer Care . Make sure you are logged in using your Adobe ID before contacting support.

Thanks,

Shivam

Community Manager

Correct answer

Community Manager

Hi Customers,

Please contact our support using this link: Contact Customer Care . Make sure you are logged in using your Adobe ID before contacting support.

Thanks,

Shivam

mickaelm18729053

Participant

Hi Shivam,

I had the same problem this morning, I work for Adobe, and i can't access to LWS this morning. I have this message

I really need my access urgently because i use each day LWS. Who can help me? What type of request i have to use?

Thank you for your quick answer

Regards

Mickael

[Moderator: Personal information removed]

Community Expert

Community Expert

If you work for Adobe then you should be able to report this internally... There seem to be all kinds of problems with Adobe's website today.