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Can't open PDF from an email.

New Here ,
Jun 06, 2022 Jun 06, 2022

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ADOBE MESSAGE:

 

The operation could not be completed as Acrobat Pro DC doesn't have permission to access: ~/Library/Containers/com.apple.mail/Data/Library/Mail Downloads/7B358632-08F7-42BE-96B8-0170C4C939A1/.

Launch privacy settings to grant access?

 

Please advise.

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Community Expert ,
Jun 06, 2022 Jun 06, 2022

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[Moderator moved from Using the Community (forums) to Acrobat.]

Download the file to your device first.

Launch your PDF reader (Acrobat) and open the PDF file.

 

 

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Engaged ,
Jun 07, 2022 Jun 07, 2022

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Hi, all -- having the same problem.  I can open the ADOBE PDF file in Acrobat Reader, but I cannot open it from Mac Mail -- I get the following error message, even though permissions have been given to Acrobat Reader in the "get info" panel -- this does not seem to happen with ALL pdf files, just some.  I like to check the PDF file from Mac Mail before I send it to make sure that it's the right one and that the person receiving it will be able to open it, so this is rather frustrating!  Any solutions?  I'm running the latest Adobe Acrobat Pro DC on Mac Big Sur.  The operation could not be completed as Acrobat Pro DC doesn't have permission to access: ~/Library/Containers/com.apple.mail/Data/Library/Mail Downloads/.  Launch privacy settings to grant access?  

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Adobe Employee ,
Jun 08, 2022 Jun 08, 2022

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Hey there,

 

As the error message says it all, your application Adobe Acrobat or Reader doesn't have permission to access One drive files.

There are two ways of enabling access. First, you can launch privacy setting and allow One Drive files from location ~/Desktop/OneDrive/Documents to be opened with Acrobat Reader.

Else, you can add the OnceDrive account within Acrobat Reader DC to provide permission to access the files store on OneDrive. Here's the detailed description of how you can do that: https://helpx.adobe.com/in/acrobat/using/access-onedrive-files.html

 

Thanks,

Harsh

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New Here ,
Jun 12, 2022 Jun 12, 2022

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I have the same problem as well.  Harsh, your response is of little use.   The original question has nothing to do with OneDrive.  It has to do with Apple Mail (mail.app).  It appears to be related to a recent OS upgrade Mac OS Big Sur 11.6.6.  It is fixed in Mac OS Big Sur 11.6.7 as describe in Apple's release note here which says:

 

macOS Big Sur 11.6.7

macOS Big Sur 11.6.7 fixes an issue where Mail and apps, such as Microsoft Outlook, cannot open attachments if the app required to open the file is already running.

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New Here ,
Jul 07, 2024 Jul 07, 2024

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I tried all options but still cannot open Adobe files from gmail. This worked last week... WHY is it that with ever Android update it feels the tech is going backwards and it is NO a upgrade at all. 

I work a lot from my phone I dont have time for hick-ups like this. It is costing me valuble time. 

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Adobe Employee ,
Jul 18, 2024 Jul 18, 2024

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Hi @René38467902jxhu,

 

Hope you are doing well. Thanks for writing in!

 

I tried the workflow of opening a PDF from Gmail, and it opened directly on Reader Mobile. 

 

Would you mind sharing the steps you follow on your device for a better understanding and assistance?

 

Also, setting Acrobat as the default app for viewing your PDF files might be a good practice to avoid such issues.

You can check the steps here: Set or clear default apps

 

Hope this helps.

 

-Souvik

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