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M
mlynnc
Participant
January 23, 2020
Question

Can't paste from Adobe Acrobat Pro DC

  • January 23, 2020
  • 2 replies
  • 11144 views

I used to be able to copy and paste from PDF files that I created on my computer. Now any time I try to paste text I copy from a PDF file, what gets pasted is a bunch of squares. I can copy and paste from PDFs other people have created. 

 

Generally when I create a PDF file it's by printing to PDF either from Office or Chrome. I'm on a mac. This issue seems to have been introduced with mac OSCatalina. It's extremely frustrating, as I'm in PDF files all day long. Any assistance would be appreciated.

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2 replies

Amal.
Community Manager
Amal.Community Manager
Community Manager
January 24, 2020

Hi Mlynnc,

 

We are sorry for the trouble. As described you are unable to paste from the pdf file and getting the square boxes upon pasting.

 

We need some more information for a better understanding.

  • Are you able to view the PDF file properly with all the text in it? 
  • Are you pasting the text in a PDF file or in another document file (Word etc.)? 

 

You may try the following preference settings and see if that works. 

Open the PDF file > Edit (Windows), Adobe Acrobat DC (Mac) > Preferences > Page Display > Select 'Use local fonts' in rendering > Click OK and then try to copy and paste.

 

Let us know how it goes

 

Regards

Amal

M
mlynncAuthor
Participant
January 24, 2020

Thank you, Amal.

  • I am able to view the PDF properly with all the text in it. (PDF files look totally normal.)
  • I have the problem anywhere I try to paste to.  (MS Word, web forms, or directly into the very same PDF that I copied from)  

I checked in Preferences > Page Display. 'Use Local Fonts' is already checked, as are all the other options under Rendering.

 

Any other suggestions?

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    January 27, 2020

    Hi there, 

     

    Thanks for sharing the information. As you are able to view the PDF normally with all the text in it and still not able to copy and paste the text, we need some more information for a better understanding. Is this a behavior with a particular PDF file or with all the PDFs? Please try to copy and paste the text from a different PDF file and check for the issue.

    Have you created this PDF or have you got the PDF from a different user? Please check under document properties if copying from this PDF file is allowed or not. Open the PDF file > Ctrl + Left Click  (Mac) > Document Properties > Security and check under document restriction summary, if content copying is allowed or not. 

     

    We are here for help, just need more information. 

     

    Regards

    Amal

      M
      mlynncAuthor
      Participant
      January 23, 2020

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