can't print after 9.4.2

Forum|Forum|15 years ago
February 9, 2011
52 replies
80747 views

Hi,

After updating Acrobat Pro from 9.4.1 -> 9.4.2 yesterday, a couple of our users can no longer print pdfs. I've uninstalled and re-installed twice, and I can confirm that it is the 9.4.2 update that breaks it. I print from 9.4.1, install the update, reboot, and can't print. I've scrubbed the registry after the uninstall as best I could thinking there was a registry setting somewhere that broke, but no luck.

Any ideas?

Thanks,

Bob

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H

hit.anand

Participating Frequently

Hi Bob,

Does this happen with a particular file? What is the error message that you get?

B

Bob-RAuthor

Known Participant

It's every file I've tried. I made a brand new pdf with one line of text and it still breaks.

There's no error message on screen or that I could find in the logs. The Acrobat print dialog box comes up, I pick my printer, click OK and then nothing. It looks like the document isn't even getting into the print queue. You know how when you print a document there's an Acrobat generated progress bar that pops up as it is preparing to send the file to the queue? Blink and you'll miss it on short documents. That doesn't show up either.

B

Bob-RAuthor

Known Participant

Shoot, forgot to mention that these two are both windows 7 32 bit, fully patched up to and including the February patches from MS. Other computers with the exact same configuration don't have the problem. It fails to print under administrator and non-admin accounts. And going to 10 is not an option until a vendor updates some software that uses Acrobat.

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