Known Participant

Question

can't print after 9.4.2

Forum|Forum|15 years ago
February 9, 2011
52 replies
80747 views

Hi,

After updating Acrobat Pro from 9.4.1 -> 9.4.2 yesterday, a couple of our users can no longer print pdfs. I've uninstalled and re-installed twice, and I can confirm that it is the 9.4.2 update that breaks it. I print from 9.4.1, install the update, reboot, and can't print. I've scrubbed the registry after the uninstall as best I could thinking there was a registry setting somewhere that broke, but no luck.

Any ideas?

Thanks,

Bob

This topic has been closed for replies.

J

jaktheking

Participant

I have tried everything under the sun. Repair/Uninstall/reinstall acrobat. Unsintall/renistall MS Office. Reformat, and reinstall Windows 7 64 bit. And every combination I can think of. Print to PDF works until I restart, then it breaks.

The only solution I have found that fixes the issue is to write the HD to ones and zeros, and start over. I haven't tried the application patch, but I am about to on one of the machiens I have left.

I'm very interested to see if this works. I've had this problem since October. Adobe told me I had to upgrade to X, becuase they don't support Office 2010. Guess what, it still doesn't work. Very annoying. Expecially because I hate X.

A

Anonymous

jaktheking,

You've got the wrong forum. This forum topic is printing to printers after the 9.4.2 update is installed (just came out in early February). If you had this problem back in October, this was not due to the 9.4.2 update. Also, we are not discussing printing to PDFs, we are discussing printing to regular printers FROM PDF.

J

jaktheking

Participant

Oops. I was in a different forum, too many tabs open. Sorry.

F

fmb501

Participant

This may not work for everyone. After updating to 9.4.2, I could no longer print to the Adobe PDF printer and in other situations, the print dialog disappeared without printing, there was nothing in the print queue, and was no error message.

I tried a number of different things, but the one that worked was the following:

1. Delete the Adobe PDF Printer from the Devices and Printers option either clicking on the START button and selecting Devices and Printers; or if you are not configured to display that option in the START menu, go to the CONTROL PANEL and Devices and Printers from there.

2. Reboot. Note, this may not be necessary, but that was my next step. You may be able to skip to step 3, but I didn't test it without rebooting.

3. Run Adobe Acrobat 9.4.2 and under the Help menu select the Repair option. This may take a while to complete.

4. Once the repair is complete, it will ask you to restart Windows (in my case Windows 7)

5. After Windows reboots, check the Devices and Printers again, and you should see that the Adobe PDF printer option has been reinstalled.

That was it. I could again create PDF files using the Adobe PDF Printer and my other printing problems disappeared as well. And the Convert/Select options in IE 8 for creating Adobe files from web pages was again working.

I hope this helps someone out there who was experience these same problems.

A

Anonymous

I am sure the Acrobat update, when it comes out, will not have that problem. Adobe probably released the patch to help those who need immediate relief. For those who can wait for the update, I suggest this is the way to go.

P

podunkark

Participant

do you know when they plan to release it?

A

Anonymous

The link to download the fix is here:

http://kb2.adobe.com/cps/891/cpsid_89178/attachments/AcrobatPatchApplication.exe.

Good luck.

A

Anonymous

I understand has released a fix for this. Here is the link:

http://kb2.adobe.com/cps/891/cpsid_89178/attachments/AcrobatPatchApplication.exe.

Ken Friedman

J

jschiro-phii

Participant

I understand that there is a patch for the printing problem @ http://kb2.adobe.com/cps/891/cpsid_89178/attachments/AcrobatPatchApplication.exe.

Does the fix actually work? I don't want to install the patch and then have to reinstall the program again.

A

Anonymous

Good question on if it works or not. Not really willing to attempt it myself. Hard to tell what this will end up breaking cause I'm to the point now where if I have to uninstall this product I'm NOT reinstalling.

The only legitatmate fix that I would be willing to accept would be one that is pushed out like the update that broke everything! I SHOULD NOT have to be editing lines of code and spending this much time supporting a product that we didn't even write in house.

A

airwolf1544

Participating Frequently

It's not true...

instead of fixing that problem by bringing a new patch, adobe published the solution in a stupid knowledbase arcticle.

We are looking to repalce Adobe Acrobat.

Acrobat Reader X is also unuseable.

Shame on you.

A

Anonymous

What software is everyone else here looking to use as an Adobe Acrobat replacement? I have been playing around with a few the last couple weeks. In particular, CutePDF looks pretty good. Any others that are comparable to Acrobat? (And by comparable, I mean performs the same functions and doesn't break my users' computers)

B

Bob-RAuthor

Known Participant

I think it depends on what functions you need. If you just need to be able to create a pdf file from any document, there are a number of alternatives. But the more complex tasks you want, like create an interactive form or perform OCR on a pdf, the fewer choices there are.

A

Ankit_Jain

Adobe Employee

I found that Adobe has released an update to Acrobat 9.4.2 for the Print Issue in the form of an EXE. I applied the fix on my system, and it seems to have fixed it.

You can download the EXE from:
http://kb2.adobe.com/cps/891/cpsid_89178/attachments/AcrobatPatchApplication.exe

For more information on the same, please refer to:
http://kb2.adobe.com/cps/891/cpsid_89178.html

Hopefully, it will work for you as well.

Regards
Ankit

brennao

Participating Frequently

Just to make sure I understand correctly, is there still no actual correct patch or update? Due to all the wonderful people on the forum, I have NOT applied 9.4.2 on our systems. Do I just keep waiting, or do I need to do 9.4.2, and then run this .exe?

Thanks to anyone who might know.

A

Anonymous

http://forums.adobe.com/people/brennaoHi brennao:

Adobe has released two solutions to fix the priniting related problems faced by users.

1) For users already on the 9.4.2 release: a fixer EXE (AcrobatPatchApplication.exe) has been released (http://kb2.adobe.com/cps/891/cpsid_89178/attachments/AcrobatPatchApplication.exe)

2) For Users who have yet NOT updated to 9.4.2 : Users can download adobe 9.4.2 patch from adobe website (as done by them in normal course) and get 9.4.2 version with printing problem fixed.

Do note, users already on 9.4.2 should NOT adopt approach 2 listed above.

Let me know in case you face any issues.

mrmister1

Inspiring

The update more than an update seems to be a terrorist attack, I've spent 2 days of my work with continuous crashes in the 9.4.2 version. Now I'm using the X version, and it crash sometimes with flash content, so let's pray these guys remember what the word stability means.

J

jimmisko1

Participating Frequently

Hey gang,

Obviously no one is listening to us. Just checking out their corporate blogs makes it clear that this problem has not risen to the importance it deserves.

Everyone needs to send a copy of your email comments - make it polite but forceful - to every email contact Adobe has (such as in their investor relations and media inquiries) as well as to every tech blog out there. Every day. Send it to CNET and every other tech review place you can think of. The only thing a company this big cares about is negative press - not customer satisfaction. Think Egypt and Mubarak!

Even after following their known-problem website and getting direct help from their customer service technicians the problems with my printers just keeps on happening. And nothing from Adobe.

Don't they know how helpful a single 'I'm sorry" would be?

pathetic.

jim

A

Anonymous

Recommend adding as a "cc" cNet/ZDNet, Government Computer News, Federal Computer Week, and any other IT media outlet you can think of. I bet if the media starts talking about the issue - and Adobe's lack of response - suddenly we'll see some activity.

Rich

A

Atanu_Dhar

Participating Frequently

Hi all,

Please refer to the official troubleshooting document from Adobe for the Printing related issues you are facing with Acrobat 9.4.2

http://kb2.adobe.com/cps/891/cpsid_89178.html

Thanks

Atanu

adhar@adobe.com

J

jthjth

Participant

Dear Atanu,

At the risk of becoming boring, could I ask you to respond to my post number 160? The official troubleshooting document is far from being a satisfactory solution.

A

Anonymous

jthjth, as many times as we've asked that, I'm sure they've seen it and are not going to answer it. I agree with you, that "official" troubleshooting document" is no where near satisfactory. Like I've said before, I'm not editing program files like that myself or suggesting that ALL my users attempt it. They need to patch it themselves AND take down 9.4.2 until it IS FIXED. Hard to believe we're paying this much for software that is causing us so many problems right now.

A

Anonymous

I can't print either and I also have 9.4.2 with windows xp.

Adobe - please fix this problem.

P

proark_mvplaw

Participant

I'm not going to carry out the workarounds for hundreds of desktop computers. Someone from Adobe needs to comment on the status of 9.4.3 or a patch that will fix these issues. This is terrible, we pay hundreds of dollars for these open licenses and rely on them to work and be tested... this is obviously not the case.

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