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C
Chypsa
Participant
January 16, 2018
Answered

Can't print any PDF on Acrobat Professional

  • January 16, 2018
  • 2 replies
  • 1237 views

Greetings everyone,

I've been currently having a problem with Acrobat Professional, as I'm not able to print anything through it. As soon as I try to print, the job appears on the printer queue for 3 seconds showing the following message:


"Printing - Can't open "/private/var/spool/cups/tmp/01fa45a6d4020."


After three seconds the printing job disappears from the queue. I already tried reinstalling the app twice, tried reinstalling the printer aswell, etc, but to no avail, the problem persists. I'm running the updated version of the app, on an Apple MacBook Pro 13 (Touch-Bar / 2016) on the last stable update of macOS High Sierra.
Any idea how to solve this? It is really affecting my work now.

This topic has been closed for replies.
Correct answer AnandSri

Hello Chypsa

We apologize for the inconvenience caused, as per the description above, you are not able to print from Acrobat Pro DC on your Mac computer, Is that correct?

As you mentioned that you have installed the latest version of Acrobat Pro DC, and have tried uninstalling and reinstalling the Acrobat, but the issue persists.

If you don't have any other Adobe apps installed on the machine, please use Acrobat cleaner tool to remove Acrobat Pro Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs 

Restart the machine, and install the Acrobat back from Download Pro or Standard versions of Acrobat DC, 2017, XI, or X and try to print.

If you have other Adobe apps installed, then enable the Root account and try printing from Acrobat in Root account. How to enable the root user on your Mac or change your root password - Apple Support

Let us know how it goes.

Regards,

Anand Sri.

2 replies

AnandSri
Community Manager
AnandSriCommunity Manager
Community Manager
January 16, 2018

Hello Chypsa

As you mentioned  that you have already tried in root account, and all other suggestions but Acrobat Pro DC latest version is not printing, I will request you to contact the Adobe support team so that they can identify the root cause and fix the issue for you, contact Adobe support team via Contact us | Adobe http://www.adobe.com/about-adobe/contact.html

Regards,

Anand Sri.

AnandSri
Community Manager
AnandSriCommunity ManagerCorrect answer
Community Manager
January 16, 2018

Hello Chypsa

We apologize for the inconvenience caused, as per the description above, you are not able to print from Acrobat Pro DC on your Mac computer, Is that correct?

As you mentioned that you have installed the latest version of Acrobat Pro DC, and have tried uninstalling and reinstalling the Acrobat, but the issue persists.

If you don't have any other Adobe apps installed on the machine, please use Acrobat cleaner tool to remove Acrobat Pro Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs 

Restart the machine, and install the Acrobat back from Download Pro or Standard versions of Acrobat DC, 2017, XI, or X and try to print.

If you have other Adobe apps installed, then enable the Root account and try printing from Acrobat in Root account. How to enable the root user on your Mac or change your root password - Apple Support

Let us know how it goes.

Regards,

Anand Sri.

C
ChypsaAuthor
Participant
January 16, 2018

Greetings.
Yes tried that, including the root account, and even in root it will not be able to print.
Any ideas?
Best regards

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