Participating Frequently

Question

Can't print from Acrobat Pro DC and MacOS 10.13.1

Forum|Forum|8 years ago
December 26, 2017
4 replies
5268 views

I just started having trouble printing from Acrobat Pro DC running under High Sierra (MacOS 10.13.1) When I try to print I get an error:

"Can't open "private/var/spool/cups/tmp/....."

I have no problem printing out of Safar, mail or other apps.

/Chris Shatara

This topic has been closed for replies.

Adorobat

Community Manager

Hi All,

Could you enable root user account on the machine using the steps given here: How to enable the root user on your Mac or change your root password - Apple Support , login into the account and try printing from there.

Thanks,

Shivam

jimmyhand

Participant

I tried logging in as root user, no change to the issue.

J

julieg98314428

Participant

I have also tried logging in as root user with no success.

lixpas

Participating Frequently

I have the same problem. It started ~week ago. I can't print PDFs on my printer.

I 'm connected to 2 network printers:

- HP Color LaserJet CP2025dn

- OKI C511

I can print anything on the HP printer (however, this is an old one and has limited supplies), but starting recently I cannot print any PDFs on the default OKI printer returning error:

"The file '/private/var/spool/cups/tmp/xxxxxxxxxxxxx' could not be opened."

(the file name xxxxxxxxxxxxx changes everytime)

There is only one file within /private/var/spool/cups/tmp/ that doesn't change and it has a different name to the ones Acrobat is trying to access.

Other applications besides Adobe Acrobat (e.g. Word, Preview...) don't show the same symptoms and can print on OKI printer.

This is my setup:

MacBook Pro (13-inch, Mid 2012)

Processor 2.5 GHz Intel Core i5

MacOS High Sierra 10.13.3

Adobe Acrobat Pro DC 2018.011.20035 (build 18.11.20035.264580)

Following similar threads:

Adobe Reader 9.1.3 Doesn't Print on Mac 10.5.8 | Adobe Community

Cannot Print Any PDF file - MacOS High Sierra 1... | Adobe Community

Can't print from Acrobat Pro DC and MacOS 10.13.1 | Adobe Community

https://www.experts-exchange.com/questions/29009104/Unable-to-print-PDF-document-on-Mac-laptop.html

openSUSE Forums

I have tried:

- reinstalling Acrobat with and without using the Adobe Acrobat Cleaner Tool

- reinstalling the printer driver

- reinstalling the printer

- resetting the printer system

- changing the /private/var/spool/cups/tmp/ folder permissions:

$ sudo ls -al /private/var/spool/cups/tmp/

total 8

drwxrwx--T 3 root _lp 102 23 Mar 15:09 .

drwx--x--- 10 root _lp 340 23 Mar 15:09 ..

-rw-r----- 1 root _lp 2801 23 Mar 15:07 01d635ab6b7ad

Is there anything else I can do about this?

A

alfredn22614685

Participant

I removed Adobe completely, it will open your PDF in Chrome or whatwver you have as default PDF opener and you will be able to print.

Definitely an ADobe problem that seems they are ignoring.

Abambo

Community Expert

First you cannot remove Adobe, but you can remove Acrobat.

It’s probably not an Adobe problem, but a complex Printer-OS-Acrobat interaction problem. Most of the printer drivers are poorly programmed but Acrobat relies on correct printer drivers.

Nevertheless, users that can not print are in a bad situation and Adobe certainly cares.

ABAMBO | Hard- and Software Engineer | Photographer

Vola

Participant

I have exactly the same issue, and it's over a month since the first comment on this was issued.. could you Adobe please fix this or explain step by step workaround?

Abambo

Community Expert

Check the permissions on the "target" directory! With Chris Sr 2 I misread that he checked the permission on the target directory. He writes the application, which is not relevant.

BTW: This thread is talking about a similar (the same?) problem: a /private/var/spool/cups/tmp error message when trying to print PDFs

ABAMBO | Hard- and Software Engineer | Photographer

Abambo

Community Expert

I have the same issue, tried printing file from local drive, this has the same result.

Could you plese describe what you did as a problem resolution?

And could you please specify your OS and version and Acrobat and version?

Having the same problem on a different version ios always possible. And you see, that the user did not respond after my latest post, so I suppose his problem has been solved “somehow”.

ABAMBO | Hard- and Software Engineer | Photographer

Abambo

Community Expert

from my Unix knowledge (not MacOS) this looks like a permission problem.

ABAMBO | Hard- and Software Engineer | Photographer

C

Chris Sr 2Author

Participating Frequently

It does seem like a permissions problem but I can’t figure out what to change The application has it’s permissions set as:

system Read & Write

wheel Read & Write

everyone Read & Write

So I don’t know where else to turn….

Abambo

Community Expert

All read/write is enough. I’ve seen this problem a second time today, si I suppose it is serious!

I for my part have unfortunatly no solution to offer.

ABAMBO | Hard- and Software Engineer | Photographer

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