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Jonathan Levin
Known Participant
February 17, 2017
Answered

Can't (re)install Adobe Reader DC on Mac OS 10.12

  • February 17, 2017
  • 2 replies
  • 2025 views

This is the non cloud version. Just the reader.

Everything was working fine but DC said there was an update for my version (I don't have that number). I went to update that and kept getting an error message. After several attempts, I decided to trash DC and just download a fresh copy from Adobe.

The file downloaded fine but when I go to install, the installation hangs a little over half way through install, "Running package scripts" approximate install time 1 minute. I even let it go for an hour or so. When I go to quit the installer, it says it is busy, I then have to completely shut down my Mac and then restart. A force quit doesn't even help.

I even tried to install with no other applications running, just the installer.

So what I'd like to do is maybe un-install EVERY piece of whatever is left of any DC or pre DC versions of Reader and start over. Maybe there is something that is preventing the install, I don't know.

Unless there is another way. At this point, I might be ok with just using Preview. I should also not have attempted to do the update even though Adobe said to update. Really frustrating. Your help very much appreciated!

Jonathan

Mid-2010 Mac Pro Quad Core

This topic has been closed for replies.
Correct answer Meenakshi_Negi

Hi,

Sorry for the delay in response.

Uninstalling Adobe Acrobat Reader DC  may cause a break in Safari functionality to read PDF files using Adobe Reader plugin. To resolve this, go to /Library/Internet Plug-Ins/  and remove AdobePDFViewer.plugin and AdobePDFViewerNPAPI.plugin.

Please restart your system once you uninstall application completely.

Then try to install Adobe Acrobat Reader DC from this link: Adobe - Adobe Acrobat Reader DC Distribution

Let us know how it goes.

Regards,

Meenakshi

2 replies

Meenakshi_Negi
Meenakshi_NegiCorrect answer
Legend
March 4, 2017

Hi,

Sorry for the delay in response.

Uninstalling Adobe Acrobat Reader DC  may cause a break in Safari functionality to read PDF files using Adobe Reader plugin. To resolve this, go to /Library/Internet Plug-Ins/  and remove AdobePDFViewer.plugin and AdobePDFViewerNPAPI.plugin.

Please restart your system once you uninstall application completely.

Then try to install Adobe Acrobat Reader DC from this link: Adobe - Adobe Acrobat Reader DC Distribution

Let us know how it goes.

Regards,

Meenakshi

kglad
Community Expert
kgladCommunity Expert
Community Expert
February 17, 2017

[moved from Downloading, Installing, Setting Up to Acrobat Reader]

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