Can't save a scanned documents as a PDF

Forum|Forum|7 years ago
March 13, 2018
2 replies
23392 views

i have been able to save scanned documents as a PDF, but all of a sudden that option does not come up? Now I only get JPEG, etc.

This topic has been closed for replies.

Correct answer AnandSri

Hello Fred40fl,

We're sorry for the delayed response and inconvenience caused. Turn off Adobe's Protected Mode, go to Edit->Preferences -> General and uncheck Enable Protected Mode at Startup and see if this brings any difference.

Acrobat 11 is an end of life and support product, and the security updates and patches are no longer available and this could be the reason you are facing this issue.

install the trial of Acrobat Pro DC and see if this issue is reproducible Download Pro or Standard versions of Acrobat DC | Non-subscription

If you still experience any issue, please contact the Adobe Acrobat technical support team so that they can schedule a remote session to investigate and assist you in a better manner Contact Customer Care

Thanks,

Anand Sri.

AnandSri

Community Manager

Hello Pleh,

Sorry for the delayed response and inconvenience caused. AS per the description above, you are not able to save a scanned document as a PDF, Is that correct?

Would you mind sharing more details how are you scanning the document? Are you using Adobe Acrobat to scan the document?

If you have Acrobat, please check for any pending updates from help>check for updates, install them and reboot the machine and see if this brings any difference.

Make sure you have the latest driver installed for the printer. You can also refer to the following Adobe doc to troubleshoot scanner issues when scanning using Acrobat Troubleshooting tips for scanner issues when using Acrobat

You may also refer to Scan documents to PDF, Adobe Acrobat

If the issue persists, please share the following details:

Is it a Mac or Windows machine?
Are you using Acrobat to scan the documents?
Dot version of Acrobat installed, to identify refer to Identify the product and its version for Acrobat and Reader DC
Make and Model of the scanner installed?

Let us know how it goes and share your findings. We are here to help, just need more info.

Regards,

Anand Sri.

fred40fl

Participant

i use adobe acrobat pro xi and scan with adobe create by scanner my scanner is hp6830 printer.

while ago i had no problem now when i go to save any pdf file i get box saying the file maybe read only

i can not save with another name,can not save to anther folder get same message,when i scan a file the default name is binder1.pdf

but even that file does not exsist on my computer so i can not save even scanned documents.all my document now only opens in read only,how do you change that?

AnandSri

Correct answer

Community Manager

Hello Fred40fl,

We're sorry for the delayed response and inconvenience caused. Turn off Adobe's Protected Mode, go to Edit->Preferences -> General and uncheck Enable Protected Mode at Startup and see if this brings any difference.

Acrobat 11 is an end of life and support product, and the security updates and patches are no longer available and this could be the reason you are facing this issue.

install the trial of Acrobat Pro DC and see if this issue is reproducible Download Pro or Standard versions of Acrobat DC | Non-subscription

If you still experience any issue, please contact the Adobe Acrobat technical support team so that they can schedule a remote session to investigate and assist you in a better manner Contact Customer Care

Thanks,

Anand Sri.