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håkanw13329952
håkanw13329952
Participant
October 4, 2018
Question

Can't send without first saving the .pdf - Acrobat Standard 2019.008.20071

  • October 4, 2018
  • 6 replies
  • 5766 views

Hello,

We're experiencing some strange issues with the new release of Acrobat Standard.

In earlier versions we could open up a .PDF attachment that contains an image and send it from Acrobat.
Now we are required to save it first.
Documents that contain only text works just fine.

Anyone have any clue why this behavior has changed?
Or how to change the behavior?

Best regards,
Jannis

This topic has been closed for replies.

6 replies

A
Amanda25166605prew
Participant
January 31, 2023

Was there ever an update on this? Did it get fixed? Taking the feature away is really the WORST. 

 

D
delly56
Participant
October 11, 2018

I tried it a few times. I click on 'get file' then 'open', then 'run',  a user account control shows asking if I want to allow this app to make changes to this device  'registry editor' click yes, registry editor warning window warning shows, click yes, then another window saying 'temp1_reader_dczip\reader_dcreg have been successfully added to the registry, OK.

But when I open a pdf and click the fill and sign icon, the envelope Gray's out and doesn't respond. Am I missing something?

NikChele2886658
NikChele2886658
Participant
October 10, 2018

The following fix worked: How to use the email icon to directly send file as attachment

    D
    delly56
    Participant
    October 11, 2018

    I tried the fix and it still doesn't work for me. What am I doing wrong?

    NikChele2886658
    NikChele2886658
    Participant
    October 11, 2018

    perhaps  it’s your adobe version? I’m using adobe pro dc, but I did notice that there are 2 selections of files...pro & reader? Maybe try it again? I didn’t have an issue.

    NikChele2886658
    NikChele2886658
    Participant
    October 10, 2018

    Having the same issue also and it really is a time thief to have to do this, I send multiple pdf's daily and have no desire to save them. Has there been an update to the issue?

    ashleyl15175972
    ashleyl15175972
    Participant
    October 5, 2018

    Yeah - I'm gong to have to agree w/ everyone. WORST RELEASE EVER. I was always able to edit my PDFs, click the email button and it gave me option to save or not. 99% of the time I do NOT need to save my PDFs once I email them, so now I have no option but to save them before sending via email which is HUGE time and space suck.

    PLEASE TELL ME YOU'RE GETTING RID OF THIS FEATURE ASAP!

      gauravs43202023
      Adobe Employee
      gauravs43202023
      Adobe Employee
      October 4, 2018

      Hello,

      Thanks for contacting us.

      Please confirm if you are performing the following steps :

      1. You open a PDF file(in Acrobat) which is having an attachment as PDF.

      2. This attachment is having image only. Now you open this attachment PDF in another tab.

      3. Send this attachment PDF by clicking on mail icon.

      Regards,

      Gaurav

      A
      apex oilfield si76662517
      Participant
      October 4, 2018

      I would like to add to this thread as the same issue is happening here as well.  Yes I can confirm I am doing all three steps mentioned and am being forced to save before I can send.

      Typically our normal workflow is:

      1. The customer scans an invoice to an email from a scanner to Accounts Receivable.

      2. Accounts Receivable opens the attachment from Outlook in Reader DC

      3. Accounts Receivable adds a stamp to the PDF

      4. Accounts Receivable clicks the email icon and it opens outlook and automatically attaches the email to whoever needs to approve the invoice.

      The Current workflow now is

      1. The customer scans an invoice to an email from a scanner to Accounts Receivable.

      2. Accounts Receivable opens the attachment from Outlook in Reader DC

      3. Accounts Receivable adds a stamp to the PDF

      4. Accounts Receivable saves the email to a temp folder

      5. Accounts Receivable opens a new email in outlook and attaches the PDF from the temp folder. -- This is making them irritable as now they have extra steps and have to name each file carefully so they don't lose it in the temp folder.

        A
        Adobe Employee
        arvindy
        Adobe Employee
        October 5, 2018

        Apologies for the inconvenience caused!

        We are looking into it. We will let you know once we have a solution.

        Regards,

        Arvind

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