Can't uninstall Acrobat DC

Question

I have recently migrated to a new computer running High Sierra on iMac.

There is a problem that the Adobe Application icons are not showing correctly—recommended action is to uninstall and reinstall the Adobe Apps.

Worked fine for PS and Illustrator etc.

But hit a problem with Acrobat.

When I try to uninstall Acrobat DC using the link in the CC Desktop.

It comes up with red triangle and the message

"Installation succeeded but uninstall failed Learn More."

I tried to use the uninstaller in the Applications Folder Acrobat/uninstaller, but this link is missing.

Any guidance appreciated

Thank you

Mike

John T Smith · Accepted Answer

Tell everyone you know who owns a Mac, including Apple employees... Mac Migration and Time Machine DO NOT WORK properly with Adobe program activations due to hidden registration files that are not included when Migration or Time Machine make their copies

Sign out of your account... Uninstall... run the Cleaner...

-for non-Cloud programs you need to DE-activate before uninstalling

-https://helpx.adobe.com/x-productkb/policy-pricing/activate-deactivate-products.html

-http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)

-using the cleaner after uninstalling and before reinstalling is often needed

-https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

-Restart your computer... Sign in to your account... Reinstall

Spartan707 · Answer

Hey John,Who knew!And—you are correct—I did use Time Machine for the data migration.You said"-for non-Cloud programs you need to DE-activate before uninstalling"Can you be more specific about exactly what that means?Many thanksMike

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