Skip to main content
U
User_of_internet_things
Participant
July 12, 2022
Answered

Can't uninstall Adobe Acrobat Pro - "No valid sequence could be found for the set of patches"

  • July 12, 2022
  • 7 replies
  • 25174 views

Ultimately trying to update to the latest version of Adobe Acrobat DC but that gives me error code: 1648. When I go to Adobe's list of error codes it tells me to try the Microsoft Installer/Uninstaller which did not work. Then it says to try the more robust Adobe cleanup tool, which links to an empty page.

 

When I try to modify/uninstall through the list of apps it gives me that error message "No valid sequence could be found for the set of patches."

 

It's a Windows 10 x64 laptop, anyone have any more advice on how to ultimately remove Adobe so that I can reinstall the latest version? Thank you in advance.

    Correct answer Katrina351621058r5l

    I had the same error for one of our users. Ran AcroCleaner (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html), restarted, and was able to reinstall a fresh Adobe.

    7 replies

    K
    Katrina351621058r5lCorrect answer
    Participant
    October 25, 2024

    I had the same error for one of our users. Ran AcroCleaner (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html), restarted, and was able to reinstall a fresh Adobe.

      J
      John31501121gkk6
      Participant
      March 27, 2024

      I am stilling having the same problem. Do we have any real solution to this?

      gudguy1a
      gudguy1a
      Participating Frequently
      March 29, 2024

      @John31501121gkk6 

      Do what I did above (Mar 24, 2024). But... do it in this order.

      a) uninstall your Adobe product(s) - all of them - especially Adobe Genius Service software

      b) download & run that Acro cleaner tool

      c) RE-START your pc/laptop

      d) reinstall your desired Adobe product(s)

       

      That should take of it for you - I hope.

      If it does not, you might have to clean your Registry (on Windows) of Adobe products - but this is a LAST resort effort.

        C
        Cindy22834218j9zh
        Participant
        February 27, 2024

        Has anyone found a solution for this?  I've been having the same problem!

          gudguy1a
          gudguy1a
          Participating Frequently
          March 24, 2024

          @Cindy22834218j9zh 

          Yes, hi there.  This may help.
          As I calm down from my rage and anger (lost TOO MANY FRIGGIN' hours on this I had allocated for another AWS Cloud Engineering project). No idea why or how my Adobe became corrupted to cause me to uninstall and reinstall...

          Win 11 Pro - HP zBook G6 - i7 - 32 GB RAM

          I ran that AdobeAcroCleaner tool

          Then uninstalled BOTH of these pices of garbage

          Next, I ALSO removed Adobe Genius Service software (not listed here now).

          THEN, I reinstalled ('without' restarting the PC)
           1) Acrobat 2017 (Pro)
           2) Adobe Reader

          All good to go. Pain in the damn bloody rear _ _ _ _.....

           

          I had also kept getting these two stupid error messages:

          • Can't uninstall Adobe Acrobat Pro - "No valid sequence could be found for the set of patches"
          • Not enough Resources

          While getting those messages, I had:

          a) 60% RAM available &

          b) CPU usage was only at 10%.

            gudguy1a
            gudguy1a
            Participating Frequently
            January 12, 2025

            Thank you!! This was the best method for my situation. Greatly appreciate your post.


            Just sharing what I discovered to help everyone else NOT go through the pain that many of us went through.

            With as much detail as possible, to make it very, very explicitly clear and better than the garbage adobe provides at times...

              J
              Jayaratnam29297409nfwq
              Participant
              April 7, 2023

              I have same issue

              C
              CHRISTINE33666435vv2w
              Participant
              December 5, 2023

              Couldn't find any documentation that worked.  Revo Uninstaller was the option that finally worked.

              https://www.revouninstaller.com/revo-uninstaller-free-download/

                S
                Susan35661099yao6
                Participant
                February 24, 2024

                thank you it worked!

                N
                Nancy28354209rbor
                Participant
                February 10, 2023

                I have the same issue on a new HP laptop Windows 11.

                K
                Ken2744586325c5
                Participant
                December 5, 2022

                I have the same issue.  Would like to uninstall and reinstall, but can't.

                Ken H.

                  John T Smith
                  Community Expert
                  John T SmithCommunity Expert
                  Community Expert
                  July 12, 2022

                  Is this the link that didn't work?

                  https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html to remove programs

                    U
                    User_of_internet_thingsAuthor
                    Participant
                    July 12, 2022

                    I have not seen this one, thank you! Will give this a shot tomorrow morning and post how it went. I really appreciate the response. 

                      Terms & ConditionsAccessibility statement
                      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices