I first purchased Acrobat DC and then paid for Acrobat Pro a few days later. However, even after uninstalling and reinstalling the software, my version remains Acrobat DC, and I cannot edit or convert any PDF files. A prompt appears, but when I follow the link to the webpage, it says I need to purchase the software. However, the webpage also states that I cannot purchase it again. How can I resolve this issue? Thank you!
@Sandy25844811gcjd you need to uninstall the trial version. I would use Adobe Cleaner from adobe website versus using any third party cleaner. Adobe Cleaner helps remove old Adobe software, cleaning corrupt installation files, and fixing your host files to establish a connection with Adobe servers. https://helpx.adobe.com/ca/creative-cloud/kb/cc-cleaner-tool-installation-problems.html
Then log back into adobe.com and install the Acrobat Pro. And it should work great soon after!
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