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J
Joseph31575717rfjp
Participant
August 9, 2023
Question

Cancel Subscription

  • August 9, 2023
  • 2 replies
  • 1050 views

I did a free trial subscription, and forgot to cancel before expiration date. Got charged a month, pretty normal. Tried to then cancel and got saw ADOBE HAD LOCKED ME INTO A 12 MONTH SUBSCRIPTION THAT REQUIRED ME TO PAY A LARGE FEE TO END. I have NEVER had anything similar in any other free trial, this is dishonest and scummy to the core. The funny thing is, I was considering buying many of your products but now instead I will sing your rotten ethics in every forum I can find. Absolutely disgusting. 

 

[Title edited]

2 replies

Z
zhang32396380s0aw
Participant
September 19, 2023

I faced the same situation!!!!! it is truly a scam!!

    J
    Joseph31575717rfjpAuthor
    Participant
    September 20, 2023

    I called them and spoke kindly and reasonably, told them I thought it was bad practice and wasn't in the financial position to pay as a student. They canceled the subscription. Be persistent.

      try67
      Community Expert
      try67Community Expert
      Community Expert
      August 9, 2023

      You should contact Adobe directly. They can usually help with such issues. I would advise against using abusive language, though, if you want to get help...

      Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
      (make sure pop-ups are not blocked; type "Agent" to chat with a real person, or via phone)

      Twitter: https://twitter.com/AdobeCare

      There's no email support.

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